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 Refunds

Where's my refund?

Contact Information

(800) 852-5711

24/7 Automated Support
800.338.0505

Outside the U.S.
916.845.6500

TTY/TDD
800.822.6268

Call Center Hours
Weekdays 7 a.m. to 5 p.m.
Closed on state holidays

Live Chat
General, non-confidential questions and assistance

SecureChat
Available in MyFTB for confidential matters

Confidential Messages
Log in to MyFTB

Individuals

800.689.4776

Outside the U.S.
916.845.4470

Live Chat - Collections
General collection questions regarding personal income tax

Businesses

888.635.0494

Corporations Outside the U.S.
916.845.7033

Limited Liability Companies Outside the U.S.
916.845.7166

Partnerships Outside the U.S.
916.845.7165

Live Chat - Business Entities Collections
General collection questions for business entities

Did you get an automated phone message from us?
Collection Automated Dialer Program

Court-Ordered Debt (COD)

916.845.4064

Case Information
COD - Contact Information

Vehicle Registration Debt

888.355.6872

DMV Delinquent Vehicle Registration
916.657.8120

  • Monday, Tuesday, Thursday, and Friday 8 a.m. to 5 p.m.
  • Wednesday 9 a.m. to 5 p.m.

DMV Dishonored Checks
916.657.8101

Intercepted Refund

916.845.7892

Fax
916.843.2460

Email the Interagency Intercept Collection (IIC) Program

Confidential account information should not be sent through email.

888.792.4900

Outside the U.S.
916.845.4900

Main Fax
916.845.9512

WVCP Fax
916.843.0489

TTY/TDD
800.822.6268

Weekdays 8 a.m. to 5 p.m.
Closed on state holidays.

Payments, Letters, or Waiver Requests

Withholding Services and Compliance MS F182
Franchise Tax Board
PO Box 942867
Sacramento CA 94267-0651

Express Mail/Overnight Delivery

State of California
Withholding Services and Compliance MS F182
Franchise Tax Board
Sacramento CA 95827

Withholding Voluntary Compliance Program (WVCP)

WVCP Application
Franchise Tax Board
PO Box 942867
Sacramento CA 94267-8888

Mail correspondence regarding substitute, scannable, and reproduced tax forms and related issues to:

Substitute Forms
Filing Methods Section MS F284
Franchise Tax Board
PO Box 1468
Sacramento, CA 95812-1468

Fax
916.845.3191

800.883.5910

Fax
916.843.6022

Weekdays 8 a.m. to 5 p.m.
Closed on state holidays

Franchise Tax Board
Executive And Advocate Services MS A381
PO Box 157
Rancho Cordova, CA 95741-0157

Executive Officer MS A390
PO Box 115
Rancho Cordova, CA 95741-0115

Fax
916.845.3191

916.845.4326

Weekdays 8 a.m. to 5 p.m.
Closed on state holidays

916.845.7772
916.845.5896

Weekdays 8 a.m. to 5 p.m.
Closed on state holidays

Our SB/DVBE Advocate does not provide any FTB tax-related (personal or business) support.

The Criminal Investigation Bureau (CIB) investigates suspected income tax fraud, evasion, and other crimes against FTB.

916.227.3203

TTY/TDD
800.822.6268

Fax
916.227.2798

Weekdays 8 a.m. to 4:30 p.m.
Closed on state holidays

Mail restitution payments and correspondence regarding cases to:

Criminal Investigation bureau MS A349
Franchise Tax Board
PO Box 219
Rancho Cordova CA 95741-0219

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