Wait Times

Privacy Policy

Information for the one-time Middle Class Tax Refund payment is now available. See the Middle Class Tax Refund page.

customer service icon
close icon Closed 8 AM - 5 PM

Self serve

800-338-0505

Find your answers online

24/7

MyFTB chat

Login to MyFTB to discuss your account.

Closed: Hours M-F 8 AM - 5 PM

General chat

General information only. We can’t discuss your account.

Closed: Hours M-F 8 AM - 5 PM

Customer service line

800-852-5711

Closed: Hours M-F 8 AM - 5 PM

MyFTB Secure Message

Login to MyFTB to send a message.

Personal
21
days
Business
21
days

Mail or fax

Note

Personal
90
days
Business
90
days

Tax practitioner hotline

916-845-7057
Tax Professionals only.

close icon Closed 8 AM - 5 PM

Closed: Hours M-F 8 AM - 5 PM

Typical wait time

Graph image for wait times. Shortest wait times: Wednesday. Next shortest wait times: Tuesday and Thursday. Longest wait times: Monday and Friday. Graph image for wait times. Shortest wait times: Wednesday. Next shortest wait times: Tuesday and Thursday. Longest wait times: Monday and Friday. Mon Tue Wed Thur Fri
person collection icon
close icon Closed 8 AM - 5 PM

Self serve

800-338-0505

Find your answers online.

24/7

MyFTB chat

Login to MyFTB to discuss your account.

Closed: Hours M-F 8 AM - 5 PM

General chat

General information only. We can't discuss your account.

Closed: Hours M-F 8 AM - 5 PM

Phone

800-689-4776

Closed: Hours M-F 8 AM - 5 PM

MyFTB Secure Message

Login to MyFTB to send a message.

7 days

Mail or fax

Note

14 days

Typical wait times

Graph image for wait times. Shortest wait times: Wednesday. Next shortest wait times: Tuesday and Thursday. Longest wait times: Monday and Friday. Graph image for wait times. Shortest wait times: Wednesday. Next shortest wait times: Tuesday and Thursday. Longest wait times: Monday and Friday. Mon Tue Wed Thur Fri
business collection icon
close icon Closed 8 AM - 5 PM

Self Serve

800-338-0505

Find your answers online.

24/7

MyFTB chat

Login to MyFTB to discuss your account.

Closed: Hours M-F 8 AM - 5 PM

General chat

General information only. We can't discuss your account.

Closed: Hours M-F 8 AM - 5 PM

Phone

888-635-0494

Closed: Hours M-F 8 AM - 5 PM

MyFTB Secure Message

Login to MyFTB to send a message.

24 days

Mail or fax

Note

34 days

Typical wait times

Graph image for wait times. Shortest wait times: Wednesday. Next shortest wait times: Tuesday and Thursday. Longest wait times: Monday and Friday. Graph image for wait times. Shortest wait times: Wednesday. Next shortest wait times: Tuesday and Thursday. Longest wait times: Monday and Friday. Mon Tue Wed Thur Fri

Processing times

tax return icon

Some tax returns need extra review for accuracy, completeness, and to protect taxpayers from fraud and identity theft. Returns that fall into this category can take longer to process.

Personal tax return processing



e-file
3
weeks
Paper
4
weeks
Amended returns
5
months

Business tax return processing



e-file
8
months
Paper
8
months
Amended returns
12
months

Personal refunds

Check your refund status

e-file
1
month
Paper
4
months

Business refunds

Check your refund status

e-file
6
months
Paper
6
months
payment icon

Bank account (Web Pay)



Personal
5
days
Business
1
month

Credit card



Personal
7
days
Business
1
month

Mail



Personal
14
days
Business
1
month
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