Wait Times

Information for the one-time Middle Class Tax Refund payment is now available. See the Middle Class Tax Refund page.

customer service icon
close icon Closed 8 AM - 5 PM

Self serve

800-338-0505

Find your answers online

MyFTB chat

Login to MyFTB to discuss your account.

General chat

General information only. We can’t discuss your account.

Customer service line

800-852-5711

Don't wait on hold. Use the callback option when you call.

MyFTB Secure Message

Login to MyFTB to send a message.

Mail or fax

Note

Tax practitioner hotline

916-845-7057
Tax Professionals only.

close icon Closed 8 AM - 5 PM

Typical wait time

Graph image for wait times. Shortest wait times: Wednesday. Next shortest wait times: Tuesday and Thursday. Longest wait times: Monday and Friday. Graph image for wait times. Shortest wait times: Wednesday. Next shortest wait times: Tuesday and Thursday. Longest wait times: Monday and Friday. Mon Tue Wed Thur Fri
person collection icon
close icon Closed 8 AM - 5 PM

Self serve

800-338-0505

Find your answers online.

MyFTB chat

Login to MyFTB to discuss your account.

General chat

General information only. We can't discuss your account.

Phone

800-689-4776

Don’t wait on hold. Use the callback option when you call.

MyFTB Secure Message

Login to MyFTB to send a message.

Mail or fax

Note

Typical wait times

Graph image for wait times. Shortest wait times: Wednesday. Next shortest wait times: Tuesday and Thursday. Longest wait times: Monday and Friday. Graph image for wait times. Shortest wait times: Wednesday. Next shortest wait times: Tuesday and Thursday. Longest wait times: Monday and Friday. Mon Tue Wed Thur Fri
business collection icon
close icon Closed 8 AM - 5 PM

Self Serve

800-338-0505

Find your answers online.

MyFTB chat

Login to MyFTB to discuss your account.

General chat

General information only. We can't discuss your account.

Phone

888-635-0494

Don’t wait on hold. Use the callback option when you call.

MyFTB Secure Message

Login to MyFTB to send a message.

Mail or fax

Note

Typical wait times

Graph image for wait times. Shortest wait times: Wednesday. Next shortest wait times: Tuesday and Thursday. Longest wait times: Monday and Friday. Graph image for wait times. Shortest wait times: Wednesday. Next shortest wait times: Tuesday and Thursday. Longest wait times: Monday and Friday. Mon Tue Wed Thur Fri

Processing times

tax return icon

Some tax returns need extra review for accuracy, completeness, and to protect taxpayers from fraud and identity theft. Returns that fall into this category can take longer to process.

Personal tax return processing



Business tax return processing



Personal refunds

Check your refund status

Business refunds

Check your refund status

payment icon

Bank account (Web Pay)



Credit card



Mail



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