Wait Times

Want to save time? Instead of waiting on hold for a customer service agent, most individual taxpayers can register real time for a MyFTB account to get most of the answers they need. Visit FTB.ca.gov and search Create a MyFTB Account.

2024

Self serve

800-338-0505

Find your answers online

MyFTB chat

Login to MyFTB to discuss your account.

General chat

General information only. We can’t discuss your account.

Customer service line

800-852-5711

Don't wait on hold. Use the callback option when you call.

MyFTB Secure Message

Login to MyFTB to send a message.

Mail or fax

Note

Tax practitioner hotline

916-845-7057
Tax Professionals only.


Closed 8 AM - 5 PM
Don't wait on hold. Use the callback option when you call.

Typical wait time

Mon Tue Wed Thur Fri

Self serve

800-338-0505

Find your answers online.

MyFTB chat

Login to MyFTB to discuss your account.

General chat

General information only. We can't discuss your account.

Phone

800-689-4776

Don’t wait on hold. Use the callback option when you call.

MyFTB Secure Message

Login to MyFTB to send a message.

Mail or fax

Note

Typical wait times

Mon Tue Wed Thur Fri

Self Serve

800-338-0505

Find your answers online.

MyFTB chat

Login to MyFTB to discuss your account.

General chat

General information only. We can't discuss your account.

Phone

888-635-0494

Don’t wait on hold. Use the callback option when you call.

MyFTB Secure Message

Login to MyFTB to send a message.

Mail or fax

Note

Typical wait times

Mon Tue Wed Thur Fri

Processing times

Some tax returns need extra review for accuracy, completeness, and to protect taxpayers from fraud and identity theft. Returns that fall into this category can take longer to process.

Disaster-related returns may take longer to process than tax returns not claiming disaster relief.

Personal tax return processing

Business tax return processing

Personal refunds

Check your refund status

Business refunds

Check your refund status

Some payments need extra review for accuracy, completeness, and to protect taxpayers from fraud and identity theft. Payments that fall into this category can take longer to process.

Bank account (Web Pay)

Credit card

Mail

Is Administrator editing? False