Wait Times
Information for the one-time Middle Class Tax Refund payment is now available. See the Middle Class Tax Refund page.
Self serve
800-338-0505
Find your answers online
MyFTB chat
Login to MyFTB to discuss your account.
General chat
General information only. We can’t discuss your account.
Customer service line
800-852-5711
Don't wait on hold. Use the callback option when you call.
MyFTB Secure Message
Login to MyFTB to send a message.
Tax practitioner hotline
916-845-7057
Tax Professionals only.
Typical wait time
Self serve
800-338-0505
Find your answers online.
MyFTB chat
Login to MyFTB to discuss your account.
General chat
General information only. We can't discuss your account.
Phone
800-689-4776
Don’t wait on hold. Use the callback option when you call.
Self Serve
800-338-0505
Find your answers online.
MyFTB chat
Login to MyFTB to discuss your account.
General chat
General information only. We can't discuss your account.
Phone
888-635-0494
Don’t wait on hold. Use the callback option when you call.
Processing times
Some tax returns need extra review for accuracy, completeness, and to protect taxpayers from fraud and identity theft.
Returns that fall into this category can take longer to process.
Personal tax return processing
Business tax return processing
Personal refunds
Business refunds
Bank account (Web Pay)
Credit card