Wait Times
Open
8 AM -
5 PM
MyFTB chat
Login to MyFTB to discuss your account.
General chat
General information only. We can’t discuss your account.
Customer service line
800-852-5711
Open
8 AM -
5 PM
MyFTB chat
Login to MyFTB to discuss your account.
General chat
General information only. We can't discuss your account.
Phone
800-689-4776
Open
8 AM -
5 PM
MyFTB chat
Login to MyFTB to discuss your account.
General chat
General information only. We can't discuss your account.
Phone
888-635-0494
Call volumes are extremely high and agents may not be available.
Processing times
Some tax returns need extra review for accuracy, completeness, and to protect taxpayers from fraud and identity theft.
Returns that fall into this category can take longer to process. Disaster-related returns may take longer to process than tax returns not claiming disaster relief.
Personal tax return processing
Business tax return processing
Personal refunds
Business refunds