Franchise Tax Board Privacy Policy Statement

The privacy and security of your personal information is of the utmost importance to us.

We collect relevant personal information through lawful means to administer the California Revenue and Taxation Code (RTC).

We communicate the purpose for which the information will be used, at or prior to the time of collection. Any subsequent use will be consistent with the original purpose.

Your personal information will not be disclosed, made available, or otherwise used for purposes other than those specified in this policy, except with your consent, or as authorized by law or regulation.

We use security technologies and provide training to all employees to protect your personal information from loss, unauthorized access, use, modification or disclosure by internal and external sources.

Your rights

You have the right to know what types of personal information we gather about you and how we use it. You may review your personal information and bring any inaccuracies to our attention. To access your records, submit a request to our Disclosure Office using one of the methods listed in the Contact Us section.

Our policies regarding the personal information we collect and manage are governed by law, including the Information Practices Act (Civil Code 1798 – 1798.78), except as provided in R&TC Section 19570. You may also refer to our IPA section: Information Practices Act (IPA)

For more information on our use, collection, and disclosure of personal information, visit our FTB Privacy Policy:

Protecting your privacy

We use security technologies to protect all of your information on our entire website from unauthorized viewing or corruption, by either internal or external sources and to protect against loss, unauthorized access, viewing, use, modification, or disclosure. To help you conduct business with us safely and privately, we require that you use the latest version of your browser. Visit Website help for more information. We label any “non-secure” forms and explain that you should not use them to send confidential information.

There are things you can do to protect your privacy. Be sure to update your browser and operating system regularly. For more information on how you can protect your privacy, visit the Privacy Enforcement and Protection page on the Office of the Attorney General website.

Any information we acquire, including information collected on our website, may be released if requested as stated in the Information Practices Act of 1977 (Civil Code 1798, et seq.).

Electronically collected personal information is exempt from requests made under the Public Records Act (Government Code 6250, et seq.). We will not distribute or sell any electronically collected personal information about users to any third party without the user’s permission.

You have the right to have any electronically collected personal information deleted, without reuse or distribution, subject to R&TC Section 19570. To request deletion of your electronically collected personal information, submit a request to our Disclosure Office using one of the methods listed in the Contact Us section.

Information we collect for specific requests

We collect the information listed below to respond to your requests.


We use your name, address, and email address to contact you about services on our website, such as when you register for events and workshops.

Conference material orders

We use your name, address, and email address to process your order or contact you if we have a problem processing your order.


We use your email address to send your subscription materials, such as Tax News and e-file News. If you provide us with your Zip Code, we can send you information specific to your area. You may subscribe or unsubscribe at any time.


We use your name, email address, and phone number to respond to your request.


To use our interactive online services, you will need to provide personal information for authentication and business purposes. This information may include, but is not limited to:

  • Your social security, business identification, or tax professional identification number.
  • Information from a previously filed California tax return, as originally filed.
  • Your contact information, such as your last name, address, telephone number, and email address.

What we do with the information collected

We use the information gathered to help us improve our website and to process your requests. We do not distribute or sell your electronically collected personal information to anyone outside of the Franchise Tax Board without your written consent unless required by law.

We may be required to comply with subpoenas, court orders, and government orders, and provide information to the extent permissible by law.

Links to other websites

Our website includes links to other websites. We provide these links as a convenience. Additionally:

  • We receive tax returns filed online through third parties
  • We use a third party to process credit card payments

Read the privacy policy of any website that collects your personal information. Their privacy policies are not under our control.

Notification of changes

We may change our privacy policy. When changes are made we will promptly post those changes and implement them 30 days from that posting date.

Contact us

If you have any questions or concerns about this policy, contact our Chief Privacy Officer.

Franchise Tax Board
Disclosure Office MS A181
PO Box 1468
Sacramento, CA 95812-1468
(916) 845-3226

Effective date: December 09, 2021