We strive to provide a website that is easy to use and understand. Our goal is to provide a good web experience for all visitors.
We’re committed to provide an inclusive website. We developed this website in compliance with California Government Code (GC) Sections 7405 and 11135. Section 7405 requires that State of California Government agency websites must meet accessibility requirements.
It’s our policy to provide access to information, programs, services and facilities to accommodate people with:
- Visual needs
- Auditory needs
- Motor needs
- Cognitive needs
Web Content Accessibility Guidelines
In support of our commitment, our website strives to follow web design guidelines that include Web Content Accessibility Guidelines (WCAG) 2.1 AA Guidelines and Success Criteria. WCAG 2.1 follows these 4 principles:
- Provide text alternatives for non-text content
- Provide captions and other alternatives for multimedia
- Create content that can be presented in different ways, including by assistive technologies, without losing meaning
- Make it easier for users to see and hear content
- Make all functionality available from a keyboard
- Give users enough time to read and use content
- Do not use content that causes seizures
- Help users navigate and find content
- Make text readable and understandable
- Make content appear and operate in a predictable way
- Help users avoid and correct mistakes
- Maximize compatibility with current and future user tools
We review assistive technology every year to determine the most common software and browser combinations. We test our website using the following combinations:
- JAWS and Chrome
- NVDA and Chrome
If you have difficulty accessing any material on our websites due to a disability, contact us and we'll work with you to make the information available. You or your representative can make a request for alternate format with our Accessibility Coordinator.
If you have a disability and need an alternate format, auxiliary aid or service for effective communication to participate in any of our programs, services or activities, contact our Accessibility Coordinator as soon as possible, but no later than 5 business days before the scheduled event.
Contact the Accessibility Coordinator
- Voice: 916-845-7003
California Relay Service: 711 or 800-735-2929
Submit a grievance
If your request for access to programs, services or facilities cannot be resolved with the help of our Accessibility Coordinator, you can submit a grievance. The Americans with Disabilities Act (ADA) Title II Grievance Procedure described below is established in accordance with the requirements of the ADA of 1990.
To submit a grievance:
- Fill out the ADA Grievance Form (FTB 5722). Persons with disabilities can request other means of filing complaints, such as personal interviews or telephone interviews. Contact the ADA Grievance Coordinator.
- Submit the form to the ADA Grievance Coordinator.
After you submit your grievance, we will be in touch with you:
- Acknowledgment: We’ll contact you within 12 working days to let you know we’ve received your grievance.
- Informal resolution: Within 60 calendar days after we’ve received your grievance, we will complete the investigation to determine the validity of the alleged violation. If needed, the ADA Grievance Coordinator or designee may arrange to meet with you (the grievant) to discuss the matter and try to reach an informal resolution of the grievance. We will document any informal resolution of the grievance and close the case.
- Written determination: If we do not reach an informal resolution within 75 calendar days after we’ve received your response, a written determination of the validity of the complaint and description of the resolution, if appropriate, will be sent to the Executive Officer for approval.
- Final determination and resolution: We will contact you (the grievant) with the determination and resolution within 90 calendar days after we’ve received your grievance. The Executive Officer may authorize additional time for consideration of the grievance. If this happens, we’ll let you (the grievant) know.
If you disagree with our response to your grievance, you can request a reconsideration of our response. The Executive Officer will review your request and make a decision.
If at any stage of the process you’re not satisfied with how we handled the grievance or do not want to file the grievance through us, you may file a complaint directly with the U.S. Department of Justice or other appropriate state or federal agencies. You’re not required to use our grievance procedure first before you pursue other ways to file a grievance.
The resolution of a grievance depends on the review of details of each request. Details may include:
- Specific nature of the disability
- Level of the access to services, programs, or facilities at issue
- Essential eligibility requirements for participation
- The health and safety of others
- The degree to which an accommodation would constitute a fundamental alteration to the program, service, or facility, or cause an undue hardship to FTB
Accordingly, the resolution by FTB of any one grievance does not constitute a precedent upon which FTB is bound or upon which other complaining parties may rely.
The ADA Grievance Coordinator will maintain all ADA Grievance files for 3 years.
Contact the ADA Grievance Coordinator
- Voice: 916-845-4281
- California Relay Service: 711 or 800-735-2929
- Equal Employment Opportunity Office
Franchise Tax Board
Attn: ADA Grievance Coordinator
PO Box 550 MS A163
Sacramento, CA 95812-0550