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State of California Franchise Tax Board

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Find Your Answer Online

 Refunds

Where's my refund?

Contact Information

Phone

(800) 852-5711

24/7 Automated Support
800.338.0505
Outside the U.S.
916.845.6500
TTY/TDD
800.822.6268
Call Center Hours
Monday - Friday
7 a.m. - 5 p.m.
Closed on state holidays.

Chat

LiveChat is for general, non-confidential questions and assistance.

SecureChat is for confidential matters and available in MyFTB.

Email

Send confidential messages using MyFTB.

 

Individuals

Phone
800.689.4776
Outside the U.S.
916.845.4470
Live Chat
General collection questions regarding personal income tax.
Individual collections chat

Businesses

Phone
888.635.0494
Corporations outside the U.S.
916.845.7033
Limited liability companies outside the U.S.
916.845.7166
Partnerships outside the U.S.
916.845.7165
Live Chat
General collection questions for business entities.
Business collections chat

Did you get an automated phone message from us?

Learn about our Collection Automated Dialer program.

Court-ordered debt (COD)

MyCOD Account
Access MyCOD account
Phone
916.845.4064
Case information
Court contact list

Vehicle registration debt

Phone
888.355.6872
DMV delinquent vehicle registration
916.657.8120
  • Monday, Tuesday, Thursday, and Friday:
    8 a.m. to 5 p.m.
  • Wednesday:
    9 a.m. to 5 p.m.
DMV dishonored checks
916.657.8101

Intercepted Refund

Phone
916.845.7892
Fax
916.843.2460
Email
(Confidential account information should not be sent through email.)

Business hours are 8 a.m. to 5 p.m. weekdays, except state holidays.

Phone

888.792.4900
916.845.4900 (Outside the U.S.)
916.845.9512 (Main Fax)
916.843.0489 (WVCP Fax)
800.822.6268 (TTY/TDD - Assistance for persons with hearing or speech impairments)

Email

Use our Email Withholding Services for general questions that don't require entering confidential information. We'll try to respond within two business days, but it may take longer during peak periods.

Mailing Addresses

Payments, Letters, or Waiver Requests

WITHHOLDING SERVICES AND COMPLIANCE MS F182
FRANCHISE TAX BOARD
PO BOX 942867
SACRAMENTO CA 94267-0651

Express Mail/Overnight Delivery

STATE OF CALIFORNIA
WITHHOLDING SERVICES AND COMPLIANCE MS F182
FRANCHISE TAX BOARD
SACRAMENTO CA 95827

Withholding Voluntary Compliance Program (WVCP)

WVCP APPLICATION
FRANCHISE TAX BOARD
PO BOX 942867
SACRAMENTO CA 94267-8888.

Phone
800.883.5910
  • Weekdays: 8 a.m. to 5 p.m.
Email
Email Taxpayers' Rights Advocate
Information
Get more information about the Taxpayers' Rights Advocate.
Email
Send comments or suggestions to our Executive Officer.
Phone
916.845.4326
  • Weekdays: 8 a.m. to 5 p.m.
Information
View legislative information.
Information
Get more information about FTB's SB/DVBE Advocate.
The Criminal Investigation Bureau (CIB) investigates suspected income tax fraud, evasion, and other crimes against FTB.
Phone
916.227.3203
800.822.6268 (TTY/TDD)
Fax
916.227.2798

Mail restitution payments and correspondence regarding cases to:
CRIMINAL INVESTIGATION BUREAU MS A349
FRANCHISE TAX BOARD
PO BOX 219
RANCHO CORDOVA CA 95741-0219

Report Income Tax Fraud
Report Suspicious Emails, Letters, and Phone Calls
Resolve Tax-Related Identity Theft Issues

Chat with an FTB Representative
 

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