Helpful tools for tax season April 2020 Tax News

We compiled a list of tools from our website to assist you.

Customer Service Timeframes– Reports wait times for our contact centers and time frames for processing refunds, payments, tax returns, and correspondence. It includes the wait time for the Tax Practitioner Hotline and MyFTB Secure Chat as well.

Information Directory (FTB 1240)– Provides direct contact numbers to specialists who can help you. There are dedicated telephone lines for liens and the Offer in Compromise group, just to name a few. These numbers have a high level of access, which can save you time. It’s important to remember though that each of these business areas work exclusively with certain issues and cannot provide general assistance or account information unrelated to their core function. So, if you have specific questions other than for filing assistance, take a look at our directory to see if we can help you.

Chat– Bypass the longer phone wait time, chat with our representative and get answers to many of your questions Use MyFTB to chat with us about your clients account. However, if you don’t have MyFTB, we can still help you on general chat with forms, our website, and non-confidential tax questions.

California Tax Forms and Related Federal Forms (FTB Pub 1006) – Provides:

  • A list of FTB forms and schedules and their federal counterparts
  • The ability to cross-reference forms starting with either a California or federal form/schedule number
  • Whether a federal form may be used for California purposes
  • Forms used by individuals or the different business entities