FTB 1240 California Franchise Tax Board Information Directory Revised: 03/2025

Automated Telephone Service

FTB’s automated telephone system provides services in both English and Spanish to callers with touch-tone telephones. Callers may listen to recorded answers to frequently asked questions about state income taxes, 24 hours a day, seven days a week. Callers may order personal income tax forms, verify the status of their personal income tax refund, check their balance due, and confirm recent payment amounts and dates, 24 hours a day, except 9:45 p.m. Sunday to 12:15 a.m. Monday. Callers may order business entity tax forms 6 a.m. to 10 p.m. weekdays, 6 a.m. to 4:30 p.m. Saturdays.

Telephone: From within the United States 800-338-0505; From outside the United States 916-845-6500

General Telephone Service (Taxpayer Services Center)

Telephone assistance is available year-round from 7 a.m. to 5 p.m. weekdays, except state holidays. We may modify these hours without notice to meet operational needs.

Telephone: From within the United States 800-852-5711; From outside the United States 916-845-6500

Tax Assistance for Persons with Hearing or Speaking Limitations

Persons with hearing or speaking limitations:: California Relay Service: 711 or 800-735-2929

Tax Practitioner Services

Hotline

Telephone: 916-845-7057
Fax: 916-845-9300

e-file

Telephone: 916-845-0353

Where to Call or Write

If an address is not shown, use:

Mail: Unit Name
Franchise Tax Board
PO Box 1468
Sacramento CA 95812-1468

A

Accounting Period/Method Change

Telephone: 800-852-5711
Mail: Change of Accounting Method/Period
Franchise Tax Board
PO Box 1998
Rancho Cordova CA 95741-1998

Application for Revivor

Telephone: 916-845-7033

Audit Division

Go to ftb.ca.gov and search for management team directory

B

Bankruptcy, Personal Income Tax

Telephone: 916-845-4750
Fax: 916-845-9799

Personal Income Tax - Chapters 7, 11, and 13

Mail: Bankruptcy PIT MS A340
Franchise Tax Board
PO Box 2952
Sacramento CA 95812-2952

Bankruptcy, Business Entities Tax

Telephone: 916-845-4750
Fax: 916-845-9799

Business Entities - Chapters 7 and 11

Mail: Bankruptcy BE MS A345
Franchise Tax Board
PO Box 2952
Sacramento CA 95812-2952

Business Entities

Telephone: 800-478-7194

C

City/County Business Tax Program

Email: FTBCCBT@ftb.ca.gov

Claims for Refund

Telephone: 800-852-5711

Collections

Business Entities Tax

Telephone: 888-635-0494

Collection Contact Center

Corporations
Exempt Corporations
Partnerships
Limited Liability Corporations (LLC)

Telephone: 888-635-0494

Personal Income Tax

Practitioner Hotline

Telephone: 916-845-7057

Fax: 916-845-9300

Collection Contact Center

Telephone: 800-689-4776; 916-845-4470

Account Recovery and Resolution Team (ARRT)

ACD

Telephone: 916-845-7065; 888-382-3707
Fax: 916-843-2425
Mail: ARRT MS A411
Franchise Tax Board
PO Box 2952
Sacramento CA 95812-2952

Court-Ordered Debt Collections

Telephone: 916-845.4064
Mail: Court-Ordered Debt Collections MS A113
Franchise Tax Board
PO Box 1328
Rancho Cordova CA 95741-1328

Vehicle Registration Debt Collections (DMV)

Telephone: 888-355-6872; 916-845-6872
Mail: Vehicle Registration Collections MS A113
Franchise Tax Board
PO Box 419001
Rancho Cordova CA 95741-9001

Computerized Tax Processors (CTP) Program

Telephone: 916-845-4522
Email: substituteforms@ftb.ca.gov

Criminal Investigation

Telephone: 916-227-3203
Fax: 916-227-2798
Email: FTBCIBReferrals@ftb.ca.gov
Mail: Criminal Investigation Bureau MS L9-3
Franchise Tax Board
PO Box 219
Rancho Cordova CA 95741-0219

D

Data Exchange Production Services

Telephone: 916-845-3778

Decedent and Probate Program

Telephone: 916-845-3048
Fax: 916-845-0479
Mail: Decedent and Probate Program MS A454
Franchise Tax Board
PO Box 2952
Sacramento CA 95812-2952

Disclosure Section

Email (preferred): FTBDisclosureOffice@ftb.ca.gov

Fax: 916-845-4849

Mail: Franchise Tax Board; Disclosure Office, MS A-181; PO Box 1468; Sacramento, CA 95812-1468

Dishonored Checks, Status of

Telephone: 800-852-5711

E

Economic and Statistical Research Bureau

Telephone: 916-845-3375

Revenue Analysis Section

Telephone: 916-845-5125

Statistical Research and Modeling Section

Telephone: 916-845-3362

Tax Policy Section

Telephone: 916-845-7103
Fax: 916-845-5472

Education and Outreach

Email: EducationandOutreach@ftb.ca.gov

Requests for speakers

Mail: Education and Outreach MS F385
Franchise Tax Board
PO Box 1468
Sacramento CA 95812-1468

e-Programs Customer Service

Telephone: 916-845-0353
Email: e-file@ftb.ca.gov

e-file

Telephone: 916-845-0353

EFT

Telephone: 916-845-4025
Fax: 916-855-5556
Mail: e-Programs Customer Service MS F284
Franchise Tax Board
PO Box 1468
Sacramento CA 95812-1468

Equal Employment Opportunity

Telephone: 916-845-3651

Estates, General Information

Telephone: 800-852-5711

Exempt Organizations/Nonprofits and Charities

Telephone: 916-845-4171
Mail: Exempt Organizations Unit MS F120
Franchise Tax Board
PO Box 1286
Rancho Cordova CA 95741-1286

F

Federal Treasury Offset Program

Telephone: 916-845-2867

Filing Compliance Program

Telephone: 916-845-3777

Mail Completed FTB 5841, Request for Filing Compliance Agreement, to:

U.S. Mail: Filing Compliance Program MS F180
Franchise Tax Board
PO Box 1779
Rancho Cordova CA 95741-1779

Private express mail carriers such as FedEx, UPS, DHL: Filing Compliance Program MS F180
Franchise Tax Board
Sacramento CA 95827-1500

Filing Enforcement Notice Information

Email: Email filing.enforcement@ftb.ca.gov

Personal Income Tax

Telephone: 866-204-7902
Fax: 916-855-5646

Business Entities Tax

Telephone: 866-204-7902
Fax: 916-843-6169

Financial Institution Record Match (FIRM)

Email: FTBFIRMHELP@ftb.ca.gov
Telephone: 916-845-5781
Fax: 916-843-0267
Mail: FIRM MS A243
Franchise Tax Board
PO Box 1468
Sacramento CA 95812-1468

Go to ftb.ca.gov and search FIRM

FIRM Administrator: Informatix, Inc

Telephone: 866-576-5986
Email: CATAX@informatixinc.com
Telephone: 866-576-5986
Fax: 517-318-4696
Mail: Corp Office
Informatix, Inc
2485 Natomas Park Drive Suite 430
Sacramento CA 95833

Fraud (to report tax fraud)

Tax Informant Hotline

Telephone: 800-540-3453

Go to ftb.ca.gov and search for fraud.

H

Human Resources

Telephone: 916-845.3650

I

Identity Theft Hotline

Telephone: 916-845-7088
Fax: 916-843-0561
Mail: Identity Theft Team MS A421
Franchise Tax Board
PO Box 2952
Sacramento CA 95812-2952

Innocent Spouse Program

Telephone: 916-845-7072
Mail: Innocent Joint Filer Program MS A452
Franchise Tax Board
PO Box 2966
Rancho Cordova CA 95741-2966

Installment Agreements

Telephone: 800-689-4776

Personal Income Tax

Telephone: 800-689-4776; 916-845-4470

Business Entities Tax

Telephone: 888-635-0494; 916-845-7033

Interagency Intercept

Telephone: From within the United States 800-852-5711; From outside the United States 916-845-6500

Involuntary Conversions, Ext./Time

Telephone: 800-852-5711

IRS Reporting/Tax Examination Change

Fax: 916-843-2269

L

Legal Rulings/Notices (requests for)

Telephone: 916-845-3190

Go to ftb.ca.gov and search for legal documents.

Mail: Legal Division MS A260
Franchise Tax Board
PO Box 1720
Rancho Cordova CA 95741-1720

Legislation, Obtain a Specific Bill

Website: leginfo.legislature.ca.gov
Mail: Legislative Bill Room
State Capitol Rm B-32
Sacramento CA 95814

Legislation, Policy/Administrative Issues

Telephone: 916-845-4326

Letter of Good Standing (request for)

Telephone: 800-852-5711

Lien Program

Telephone: 916-845-4350
Fax: 916-845-4389
Mail: Lien Program MS A456
Franchise Tax Board
PO Box 2952
Sacramento CA 95812-2952

M

Mortgage Interest Filing Enforcement

Telephone: 866-204-7902

Multilingual Communications

Telephone: 916-845-3976
Email: MultilingualCommunications@ftb.ca.gov

N

New Employment Credit

Telephone: 916-845-3464

News Media

Telephone: 916-845-4800

O

Offers in Compromise

Telephone: 916-845-4787
Mail: Offer in Compromise Group MS A453
Franchise Tax Board
PO Box 2966
Rancho Cordova CA 95741-2966

Outbound Contact

Personal Income Tax

Telephone: 866-267-6282; 888-895-8125

Business Entities

Telephone: 866-750-7571; 888-426-9107

P

Personal Income Taxes

Telephone: 800-852-5711

Political Reform Audit

Telephone: 916-845-4834

Power of Attorney (POA)

Mail: POA/Tax Information Authorization (TIA) Unit
Franchise Tax Board
PO Box 2828
Rancho Cordova CA 95741-2828

Procurement - (for questions on data exchanges or to initiate an interagency agreement)

Email: FTBDataAgreements@ftb.ca.gov

Protest Section

Fax: 916-364-2754
Mail: Protest Control Desk MS F380
Franchise Tax Board
PO Box 1286
Rancho Cordova CA 95741-1286

Public Records Act

Mail: Disclosure Office MS A181
Franchise Tax Board
PO Box 1468
Sacramento CA 95812-1468

R

Regulations

Administration/Status

Telephone: 916-845-6080

Research - Refer to Economic and Statistical Research Returns, Request for Copies (prior years)

Personal Income Tax

Telephone: 916-845-5375

Business Entities Tax

Telephone: 916-845-5116
Mail: Data Storage MS D110
Franchise Tax Board
PO Box 1570
Rancho Cordova CA 95741-1570

Revivor/Restoration

Telephone: 916-845-7033

S

S Corporation - Termination of S Corporation Election

Telephone: 800-852-5711
Mail: Franchise Tax Board
PO Box 942857
Sacramento CA 94257-0500

Secretary of State

Website: sos.ca.gov

Corporation Status

Telephone: 916-657-5448

Corporate Name Availability

Telephone: 916-657-5448

Corporate Officers

Telephone: 916-657-5448
Mail: Secretary of State
1500 11th Street
Sacramento CA 95814

Settlement Bureau

Fax: 916-845-4747
Mail: Settlement Bureau MS A270
Franchise Tax Board
PO Box 3070
Rancho Cordova CA 95741-3070

Small Business Liaison

Telephone: 916-845-4669

Suspended Corporation

Telephone: 916-845-7033

T

Tax Forms

Order forms:

Website: www.ftb.ca.gov/forms/index.html
Telephone: 800-338-0505
Mail: Tax Forms Request MS D120
Franchise Tax Board
PO Box 307
Rancho Cordova CA 95741-0307

Tax Informant Hotline

Telephone: 800-540-3453

Go to ftb.ca.gov and search for fraud.

Tax News

Email: taxnews@ftb.ca.gov
Mail: Tax News Editor MS F280
Franchise Tax Board
PO Box 1468
Sacramento CA 95812-1468

Tax Practitioner Hotline

Telephone: 916-845-7057
Fax: 916-845-9300

Tax Shelter Hotline

Email: taxshelter@ftb.ca.gov
Website: Go to ftb.ca.gov and search for Shelter Hotline.

Taxpayers’ Rights Advocate

Advocate Hotline

Telephone: 800-883-5910
Fax: 916-843-6022
Mail: Executive and Advocate Services MS A381
Franchise Tax Board
PO Box 157
Rancho Cordova CA 95741-0157

Top 500

Personal Income Tax

Telephone: 888-426-8555

Business Entities Tax

Telephone: 888-426-8751
Mail: Franchise Tax Board
PO Box 3065
Rancho Cordova CA 95741-3065

Trusts, General Information

Telephone: 800-852-5711

V

Voluntary Disclosure Program

Telephone: 916-845-4476

Mail completed FTB 4925 - Application for a Voluntary Disclosure Agreement, to:

U.S. Mail: Voluntary Disclosure Program MS F182
Franchise Tax Board
PO Box 1779
Rancho Cordova CA 95741-1779
Private express mail carriers such as FedEx, UPS, DHL: Voluntary Disclosure Program MS F182
Franchise Tax Board
Sacramento CA 95827-1500

Volunteer Income Tax Assistance/Tax Counseling for the Elderly (VITA/TCE) - volunteers only

Email: volunteercoordinator@ftb.ca.gov

W

Water’s-Edge

Email: FTBTechnicalResourceWaters-Edge@ftb.ca.gov
Mail: PO Box 1779
Rancho Cordova CA 95741-1779

Withholding Services and Compliance - (nonresident, real estate, or backup withholding information and questions)

Telephone: 888-792-4900 From within the United States; 916-845-4900 From outside the United States
Mail: Withholding Services and Compliance MS F182
Franchise Tax Board
PO Box 942867
Sacramento CA 94267-0651

Withholding Voluntary Compliance Program

Telephone: 888-792-4900
Email: FTBWVCP@ftb.ca.gov

Mail Completed FTB 4827 - Withholding Voluntary Compliance Program Application, to:

U.S. Mail: WVCP Application MS F182
Franchise Tax Board
PO Box 1779
Sacramento CA 95741-1779
Private express mail carriers such as FedEx, UPS, DHL: Withholding Voluntary Compliance Program MS F182
Franchise Tax Board
Sacramento CA 95827-1500