Help Minimum Essential Coverage Information Reporting (MEC IR)
The MEC IR system went live on October 5, 2020. As FTB works with stakeholders and discover issues, we will update this page with information. If you encounter a systemic issue that is not listed here, contact the MEC FX Portal Help Desk.
Known Issues
Submission Rejection Status
- If there is a mix of Accepted and Rejected records in the submission:
- Individual Accepted records were processed
- The Rejected records must be resubmitted
- The submission should have been Accepted as long as there were no submission-level Reject and Stop errors
Transmissions Stuck in Processing Status
- When the Universally Unique Identifier (UUID) is in all caps, the transmission will get stuck
- Please only use lowercase characters in your UUID
- Resubmit the transmission with a new, unique UUID in lowercase characters
Rule T0000-030
Issue resolved: FTB corrected the issue that was erroneously triggering an error message referencing an undocumented business rule, T0000-030, when the schema version was not included in the form data file portion of the transmission.
Common errors
Data Rejected
Data may be rejected for a number of reasons. Refer to the Technical Specifications webpage for more information on how to resolve the issue.
Resubmit any Rejected transmissions.
When resubmitting a Rejected transmission, make sure a new Unique Transmission Identifier (UTID) is generated for the resubmission. Each transmission to the FX System must include a new UTID.
Signature Issues
Transmissions may be rejected if the AWS Signature Version 4 algorithm is not used. Refer to Section 6.2.2.2 Signature Verification in Technical Specifications (Part 1) for more information.
Hyphenated Names
FTB does not accept hyphens in name fields. Please use a space instead. FTB does not conform to the IRS format.
- For example, “Jane Doe-Smith” should be “Jane Doe Smith”
Testing Issues
If you submitted a Test transmission and have not received your Production CA-TCC within 5 business days, contact the MEC FX Portal Help Desk.
Security Breach
In FX Portal, deactivate your Keys and request new Keys. Contact the MEC FX Portal Help Desk if you need help.
Contact Us
Account Registration Issues - E-Services Help Desk
FTB has a Help Desk for account issues such as:
- Registration
- Logging In
- Account Updates (resetting password, updating email address, etc)
916-845-2829 (outside the US)
Weekdays, 8 AM to 5 PM, closed on state holidays
MEC FX Portal Help Desk
FTB has a separate Help Desk for electronic filing issues, such as:
- MEC IR Enrollment Issues
- Transmission Issues
- Rejected Transmissions, Submissions, and Records
- Business Rules and Error Code Resolution
- Updating Responsible Officials and Authorized Users
FTBFXPortal@ftb.ca.gov