Help with payment plans Installment agreement - individuals

Check application status

Check the status of your installment agreement request.

Log in to check your status
Weekdays, 8 AM to 5 PM

When to check your status

If you applied:

  • Online: Check after 2 days
  • Automated voice response system: Check after 30 days
  • Paper application: Check after 90 days

Change or cancel a payment plan

To change your current installment agreement, call us at 800-689-4776.

Common reasons to change or cancel:

  • Pay in full
  • Change your payment amount or due date
  • Update bank account information
  • Can no longer pay (hardship)

Request to skip a payment

You might be able to skip a payment on your payment plan.


You may be eligible to skip your next installment agreement payment if:

  • You have a current installment agreement
  • Your request is within the 30 days from your due date
  • Your request is at least 5 days before your due date

Your balance will continue to accrue interest and penalties. We will extend your repayment period until you pay the balance in full. In all other ways, you’ll follow the original terms and conditions of the installment agreement.

Submit a request

  1. Log in to MyFTB
  2. Select the Services menu
  3. Select Skip Installment Agreement Payment