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MyFTB Account Registration - Frequently Asked Questions

General Information

  1. What if I do not receive a registration confirmation email?
  2. Do I use information from an original, amended, or adjusted California tax return to register?
  3. I do not have a copy of my California tax return, can I still register?
  4. I have not filed a California tax return for one of the last 5 tax years. Can I still register?
  5. I am a fiduciary; can I register to access my account?
  6. I file a group Form 540NR return; can I register to access my account?

Personal Identification Number (PIN)

  1. Does a PIN expire?
  2. Can I get my PIN over the phone?
  3. Where will you mail my PIN?
  4. It has been more than 10 days since I registered and I have not received my PIN in the mail. What should I do?

Logging In

  1. What does "activate" my account mean?
  2. I forgot my User Name. How do I login?
  3. I forgot my Password. How do I login?
  4. I forgot the answers to my security questions. Can I reset my security questions and answers?
  5. Can I use my social security number (SSN) or federal employer identification number (FEIN) as my User Name?
  6. Why do I have to change my Password every year?

Tax Professional

  1. What identification number do I use to register?
  2. If I have more than one professional ID number, do I need to register and create an account for each number?
  3. Where will you mail my PIN?
  4. I just applied for a PTIN (Preparer Tax Identification Number) with the IRS; how long does it take FTB to receive the information?

Business Representative

  1. What ID number do I use to register?
  2. My business has not filed a California tax return for one of the last 5 tax years. Can I still register?
  3. As a business representative, do I need to register and create a separate account for each business I represent?
  4. I file a 199N California e-Postcard; can I register to access my account?

General Information

  1. What if I do not receive a registration confirmation email?

    Check your Spam or Junk email folder before contacting us.

    If you cannot find your confirmation email, contact us at 800.353.9032, Monday – Friday, 7 a.m. to 5 p.m., except state holidays. Persons outside the U.S. call 916.845.2829.

    California Relay Service
    711 or 800.735.2929

    TTY (Device to Device)
    800.822.6268

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  2. Do I use information from an original, amended, or adjusted California tax return to register?

    Always use information from the original tax return to register.

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  3. I do not have a copy of my California tax return, can I still register?

    Yes, but first you must call us at 800.353.9032 from within the United States or 916.845.2829 from outside the United States before you begin the registration process.

    For general tax help, call us at 800.852.5711.

    California Relay Service
    711 or 800.735.2929

    TTY (Device to Device)
    800.822.6268

    Representatives are available between 7 a.m. and 5 p.m., weekdays, except state holidays. We may modify these hours without notice to meet operational needs.

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  4. I have not filed a California tax return for one of the last 5 tax years. Can I still register?

    You cannot register for a Deluxe MyFTB account with full access to your tax account information. To register, you must provide information from a filed California tax return for one of the last 5 tax years.

    You can register for a Basic MyFTB account to access CalFile only. To create a Basic MyFTB account, see CalFile.

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  5. I am a fiduciary; can I register to access my account?

    Not at this time.

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  6. I file a group Form 540NR return; can I register to access my account?

    Not at this time.

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Personal Identification Number

  1. Does a Personal Identification Number (PIN) expire?

    Yes. A PIN is valid for 21 days from the date you register.

    After you receive your PIN in the mail, you must login with your User Name, Password, and a one-time entry of your PIN to activate your account. If you do not log in and activate your account within the 21 days, you must start over and re-register.

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  2. Can I get my PIN over the phone?

    No. You must wait for your PIN to arrive in the mail. For your protection, we do not provide your PIN by phone, FAX, or email.

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  3. Where will you mail my PIN?

    We will mail your PIN to the address we have on file.

    • We do not forward PINs even if you have a mail forwarding order in place.
    • If you are a tax professional, see Tax Professional FAQ #3.
    • If you are registering as an Individual or Business Representative and need to update your or your business's mailing address, call us at 800.852.5711 before registering.

    California Relay Service
    711 or 800.735.2929

    TTY (Device to Device)
    800.822.6268

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  4. It has been more than 10 days since I registered and I have not received my PIN in the mail. What should I do?

    Contact us at 800.353.9032, Monday – Friday, 7 AM to 5 PM, except state holidays. Persons outside the U.S. call 916.845.2829.

    California Relay Service
    711 or 800.735.2929

    TTY (Device to Device)
    800.822.6268

    Back to Top

Logging In

  1. What does "activate" my account mean?

    When you registered for MyFTB, we mailed you a PIN. You must login with your User Name, Password, and PIN within 21 days to activate your account.

    If you registered to use CalFile only (a Basic account), we sent you an email with a link to complete your registration. You must click that link within 72 hours to activate your account.

    Note: In order to use the "Forgot user name" and "Forgot Password" services, you must first activate your account.

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  2. I forgot my User Name. How do I login?

    If you activated your account (see logging in FAQ #1), go to the Access Your Account (login) page, select the Forgot user name link and follow the prompts. Your user name will be sent to your email address.

    If you are trying to activate your account by entering your User Name, Password, and PIN, but cannot remember the user name you chose during registration, call us at 800.353.9032 from within the United States or 916.845.2829 from outside the United States.

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  3. I forgot my Password. How do I login?

    If you activated your account (see logging in FAQ #1), go to the Access Your Account (login) page, select the Forgot password link and follow the prompts . A temporary Password will be sent to your email address.

    If you are trying to activate your account by entering your User Name, Password, and PIN, but cannot remember the password you chose during registration, you must start over and re-register. Before you re-register, call us at 800.353.9032 from within the United States or 916.845.2829 from outside the United States.

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  4. I forgot the answers to my security questions. Can I reset my security questions and answers?

    To reset your security questions and answers, call us at 800.353.9032 from within the United States or 916.845.2829 from outside the United States.

    For general tax help, call us at 800.852.5711.

    California Relay Service
    711 or 800.735.2929

    TTY (Device to Device)
    800.822.6268

    Representatives are available between 7 a.m. and 5 p.m., weekdays, except state holidays. We may modify these hours without notice to meet operational needs.

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  5. Can I use my social security number (SSN) or federal identification number (FEIN) as my User Name?

    Yes, but for your security, we recommend you do not use your SSN or FEIN as your User Name. Using these numbers may result in FTB sending an email that requires you to create a Secure Email account.

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  6. Why do I have to change my Password every year?

    For security reasons, federal regulations require annual changes to Passwords used to access tax information. We receive tax information from the Internal Revenue Service (IRS) and must follow their security requirements.

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Tax Professional

  1. What professional identification number do I use to register?

    We recommend you use your 9-digit Preparer Tax Identification Number (PTIN) to create your account. All client accounts with an active POA declaration on file with your PTIN should be automatically viewable on your client list.

    If you recently renewed or registered for your PTIN, allow 10 days before you create your account.

    If you don’t have a PTIN, use one of these professional ID numbers to create your account:

    • 5 or 6-digit California Certified Public Accountant (CPA) Number
    • 3 to 6-digit California State Bar Number
    • 5 to 8-digit Enrolled Agent (EA) Number with a California address on file with the IRS

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  2. If I have more than one professional ID number, do I need to register and create an account for each number?

    No. You only need to create one MyFTB account using one of your professional ID numbers. Once you register and activate your MyFTB account, you can add your additional professional ID numbers to your professional contact information.

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  3. Where will you mail my PIN?

    We mail your PIN to the address associated to the professional ID you provided during registration. For example, if you register for MyFTB using your PTIN, we mail your PIN to the address provided to the IRS when you renewed or registered for your PTIN.

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  4. I just applied for a PTIN (Preparer Tax Identification Number) with the IRS; how long does it take FTB to receive the information?

    We receive updates from the IRS weekly.

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Business Representative

  1. What identification number do I use to register?

    You can use one of the following to create your account:

    • Corporation: 7-Digit California Corporation ID Number
    • Limited Liability Company (LLC): 9 or 12-Digit Secretary of State (SOS) ID Number
    • Partnership: 9-Digit Federal Employer Identification Number (FEIN)

    Once you register for an account as a business representative, you can add additional businesses to your account.

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  2. My business has not filed a California tax return for one of the last 5 tax years. Can I still register?

    No. If your business has not filed a California tax return for one of the last five tax years, you cannot register.

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  3. As a business representative, do I need to register and create a separate account for each business I represent?

    No. You only need to register one time and log in to one account to manage all the businesses you represent.

    After you complete registration with one business and activate your account, you can add additional businesses to your account.

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  4. I file a 199N California e-Postcard; can I register to access my account?

    Yes. You need to select Corporation for the Type of company and Form 199 for the Tax form type.

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Last Updated: 08.08.2018

 

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