MyFTB Help

Registration

Individual

  • You must have a valid phone number
  • You will need information from a California tax return filed for 1 of the last 5 tax years
    • If you do not have a copy of your return, you must call us
    • You cannot use information from an amended return
  • If you moved since you filed your last tax return, call us to update your mailing address before you register for a MyFTB account
  • Do not use your SSN or ITIN as your user name
  • After registering, you can select how you want to activate your account
    • Activate your account now - Answer personal questions from a third-party credit agency (TransUnion) for instant access
    • Mail a PIN letter - Have a PIN letter mailed to your address. You should receive your PIN by U.S. mail within 5 to 7 business days

Visit Individuals: How to Register for a MyFTB account for more information.

Fiduciary and Group Form 540NR filers

You cannot register for a MyFTB account at this time.

Businesses representative

  • You must have a valid phone number
  • You will need information from a California tax return filed for 1 of the last 5 tax years
    • If you do not have a copy of your return, you must call us
    • You cannot use information from an amended return
  • You must provide your first and last name. You cannot use your business’s name
  • If your business has moved since you filed your last tax return, call us to update your mailing address before you register for a MyFTB account
  • Do not use your entity ID number as your user name
  • Register using your 7, 9, 11 or 12 digit number
  • After registering, we will send you a Personal Identification Number (PIN) to the mailing address we have on file
    • You will need this PIN to activate your account

California 199N e-Postcard filer

When you register:

  • Select Corporation for type of company
  • Select Form 199 for tax form type

Representing multiple businesses

If you represent more than one business, you have two options for accessing the accounts:

  • You can add each additional business to your account by providing information from a California tax return filed for 1 of the last 5 tax years
  • You can create a separate registration for each additional business

Visit Business Representatives: How to Register for a MyFTB account for more information.

Tax Professional

  • You must have a valid phone number
  • You must have a private email address
    • You cannot use a shared email address for registration
  • You will use your professional identification number to register
    • To automatically view client accounts with an active POA declaration on file, we recommend you use your 9-digit Preparer Tax Identification Number (PTIN)
  • After registering, you can select how you want to activate your account
    • Activate your account now - Answer personal questions from a third-party credit agency (TransUnion) for instant access
    • Mail a PIN letter - Have a PIN letter mailed to your address. You should receive your PIN by U.S. mail within 5 to 7 business days

Recently renewed or registered for a PTIN

Wait 10 days before you register.

Do not have a PTIN

Use 1 of these professional ID numbers to register:

  • California Certified Public Accountant (CPA) Number (5 or 6 digits)
  • California State Bar Number (3 to 6 digits)
  • Enrolled Agent (EA) Number with a California address on file with the IRS (5 to 8 digits)

How to Register for a MyFTB Account video (Tax Professionals Only)

Withholding agent representative

Withholding agent representatives must start their registration from the Withholding on nonresidents page.

  • You must have a valid phone number
  • You will need information from an original California Form 592, 592-F, or 592-PTE filed for 1 of the last 5 tax years.
    • You cannot use information from an amended form
  • Before you register, we must have your current mailing address in our records. If you need to update it, call us at 888-792-4900
  • Do not use your Federal Employer Identification Number (FEIN) as your user name
  • After registering, we will send you a Personal Identification Number (PIN) to the mailing address we have on file

Activate your account

“Activate your account now” option

  • If you completed your registration using this option, you must:
    • Select the confirmation link in the email.
    • Log in with your User Name and Password.
  • You must complete this within 72 hours of registration.

“Mail a PIN letter” option

  • If you used this option, once you receive your letter you must:
    • Log in with your User Name and Password
    • Provide the PIN
  • If you do not use the PIN within 21 days, you will need to re-register.
  • We’ll not provide your PIN by phone, FAX, or email.
  • If it’s been more than 2 weeks since you registered, you must call us.

Forgot user name or password

If you are unable to activate your account because you forgot your user name or password, you must call us.

Login

Forgot user name or password

If you have activated your account, go to the login page and select “Forgot user name OR Password”. Follow the prompts to have your user name or a temporary password emailed to you.

Forgot answers to security questions

To reset your security questions and answers, you must call us.

No longer have access to your phone

If you no longer have access to the phone number you use to validate your identity, you must call us.

How to guides

We provide how-to guides for individuals, business representatives, and tax professionals. Topics include how to register, submitting a Power of Attorney Declaration, and more.

Visit MyFTB how-to guides if you need more detailed help using MyFTB.

Contact us

We can help you with:

  • MyFTB registration
  • Activating your account
  • Logging in
  • Updating your mailing address
  • Getting a copy of your return
Phone
800-353-9032 (toll free)
916-845-2829 (outside the U.S.)
Available weekdays, 8 AM to 5 PM (Pacific Time), closed on state holidays