Viewing or printing a CalFile return

If you have trouble viewing or printing a CalFile return, try these solutions.

Update Adobe Reader

Use the latest version of Adobe Reader.

Save PDF and open it directly

  1. Right-click (Windows) or Control-click (Mac OS) Review Return in CalFile.
  2. Choose either Save Link As or Save Target As
  3. Choose either Adobe Acrobat Document, PDF File, or (*.pdf), then select the Save button
  4. Locate the saved PDF and open it in Adobe Reader

Use a different web browser

Before trying a different web browser:

  1. Use the Save button in CalFile to save your information
  2. Close the browser
  3. Open a different browser
  4. Log in to MyFTB and launch CalFile
  5. Not done filing return: Go to the review page and select Review Return
  6. Done filing your return: Select the view your return link

Web browsers

For best results, use the latest versions of your web browser.

Internet Explorer
Some versions are not compatible with Adobe Reader. Here’s help if a blank page opens when you select a PDF link.

Turn off browser PDF preview

Some versions of Chrome and Firefox use a PDF preview tool that may not work to view and print the CalFile return. Follow the instructions below to open the CalFile PDF in Adobe Reader.


  1. In the web address bar, enter about:plugins
  2. Find either Adobe Reader in the plug-in list and select the Enable link or find Chrome PDF Viewer and select the Disable link


  1. Go to Tools >Options
  2. In the Options window, select Applications
  3. Find content type Portable Document Format (PDF)
  4. If the action is Preview in Firefox, select it and change it to Use Adobe Reader (default)
  5. Select OK button

Set Adobe Reader as Default Program

Windows 10

  1. Select Start Menu Settings System Default Apps
  2. Select choose default apps by file type
  3. Find .pdf on the left side and select Microsoft Edge
  4. Once the Choose an app pop-up opens, select the application you want to set as the default app to open PDF files

Windows 8

  1. Switch to the Start screen, type default programs and press Enter to open the Default Programs window
  2. Select set your default programs
  3. In the left pane, select Adobe Reader and then select the set this program as default button that appears on the right-hand side

Windows Vista or Windows 7

  1. Select the Start button and then Control Panel
  2. Select Default Programs
  3. Select Associate a file type or protocol with a program
  4. Scroll down to find and highlight .pdf
  5. If Adobe Reader or Adobe Acrobat is not the current default:
    1. Select the Change program button in the upper right-hand corner
    2. Find and select Adobe Reader or Adobe Acrobat
    3. Select the OK button

Apple OS X

  1. If your computer has created an .aspx or .pdf file, but the file shows code or random letters, numbers, and symbols when you open it, save the file to your desktop
  2. In the Finder, select the file you saved to your desktop and choose File from the toolbar and then Get Info
  3. In the Info window, select the Open with pane
  4. Choose Adobe Reader
  5. If you want all PDF documents to open with Adobe Reader, select the Change All button. Otherwise, close the info window to associate Adobe Reader to this document only.

Additional help from Adobe

How to display PDF in browser

Cannot view PDF on the web