Customer Service Dashboard EnhancementOctober 2021 Tax News

Customer Service Dashboard

In our continuing effort to provide timely and transparent customer service for you and your clients, FTB has made enhancements to our service channels within the Customer Service Dashboard as of September 22, 2021.

Prior to the enhancements, the Customer Service Dashboard provided wait times for:

  • Customer Service Phone Lines
  • Tax Practitioner Hotline
  • MyFTB Chat
  • General Chat
  • Processing time frames for payments, refunds, tax returns, and correspondence

So what’s new? We added Personal and Business Collections service channels, and modernized the look and feel of the Customer Service Dashboard to improve our customer’s abilities to locate the information they need. Our goal is to continue to provide our customers with the tools and resources they need to efficiently resolve their state income tax matters timely while providing 24/7 self-serve options.

The Customer Service Dashboard provides accurate processing time frames, and wait times, for the different contact centers so you know what to expect and can decide which service channel is best suited for your needs.

We encourage taxpayers and tax practitioners to visit the Enterprise Customer Service Dashboard to learn more.

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