Terms and Conditions | MyFTB

The Terms and Conditions below describe your rights, responsibilities and risks associated with choosing the alternative communication method, which may include notices of legal significance as defined below. FTB may amend the Terms and Conditions at any time by posting a revised version on this website. The revised version will be effective at the time we post it. FTB will send a notification to you via your chosen alternative communication method informing you that the Terms and Conditions have been revised.

Before agreeing to receive notification from FTB using an alternative communication method, you agree that you have read these terms and conditions and understand your rights and responsibilities associated with the alternative communication method as described in these terms and conditions and/or provided by regulation or other specific legal authority concerning the alternative communication method.

Title 18, California Code of Regulations, section 18416.5 Election of Alternative Communication Method

(a) Definitions– For purposes of this regulation:

(1) "MyFTB folder" means the taxpayer's limited access secure folder or the taxpayer's authorized representative's secure folder which is accessed through the taxpayer's or taxpayer's authorized representative's account on FTB's internet web site.

(2) "PECM" means the Preferred Electronic Communication Method selected by the taxpayer or the taxpayer's authorized representative, which may include traditional email, text, or other alternate forms of electronic communication that may become available in the future.

(3) "TPEA" means Taxpayer Provided Electronic Address, which may include an email address, text enabled phone number capable of receiving text messages, or other electronic delivery service address designated by the taxpayer to receive notifications and which is accessible by the taxpayer electronically.

(4) "RPEA" means Representative Provided Electronic Address, which may include an email address, text enabled phone number capable of receiving text messages, or other electronic delivery service address designated by the taxpayer's authorized representative to receive notifications and which is accessible by the representative electronically.

(5) "Successfully transmitted" means when the document or text is stored as a document or text in the taxpayer's MyFTB folder. The taxpayer or taxpayer's authorized representative should confirm that the document or text is viewable in the taxpayer's MyFTB folder to verify successful transmission.

(b) Election of Alternative Communication Method –

(1) Election Process - From the MyFTB folder, the taxpayer or the taxpayer's authorized representative may select the specific preferred method of alternative communication (e.g., e-mail, text or other FTB approved alternative electronic method of communication as described on the Franchise Tax Board's Internet Web site) and enter the TPEA or RPEA, as applicable, to obtain notification via the PECM.

(2) Consequences of Election – The consequences of making an election under subsection (b)(1) are as follows:

(A) By consenting to receive Franchise Tax Board notices via the taxpayer's or taxpayer's authorized representative's chosen PECM, the Franchise Tax Board's action in sending the notification to the TPEA or the RPEA via the PECM and making an image of the actual notice available for viewing in MyFTB folder shall be considered notice to the taxpayer on the date the notification via PECM is transmitted and the notice is made available for viewing in the MyFTB folder. Notifications and notices provided pursuant to this regulation shall be treated as if the actual notice was a notice mailed on that day by United States first-class mail, postage prepaid.

(B) Once the election to receive notification through the selected alternative communication method is complete, FTB notifications transmitted through the PECM will indicate that a notice from FTB is available for viewing in MyFTB folder. The notification sent through the PECM will contain plain language, either in the body of the message or by means of an internet link to the FTB website, informing the taxpayer that a failure to take appropriate action set forth on the notice in the MyFTB folder may cause the taxpayer to forego procedural or administrative rights, in accordance with Revenue and Taxation Code Section 18416.5(a).

(3) Authorized Representatives - A taxpayer's appointment of a representative constitutes authorization for FTB to send notifications to the taxpayer's authorized representative using an alternative communication method. Authorized taxpayer representatives electing to enroll in an alternative communication method to receive notifications on behalf of a taxpayer are subject to the same election and revocation process, and consequences of electing to receive notifications via the alternative communication method as the taxpayer, as described in this regulation.

(4) Revoking Election - Electing out of Previously Selected PECM. If a taxpayer or the taxpayer's authorized representative who has previously selected a PECM in the MyFTB folder no longer wishes to receive notification under the currently-selected PECM, the taxpayer or the taxpayer's authorized representative may access the taxpayer's MyFTB folder and make a new election pursuant to the election process described in subdivision (b)(1).

(5) Delivery Failure - The taxpayer is responsible for ensuring that the provided TPEA is correct and that the taxpayer can receive notifications at that TPEA. If FTB discovers that the delivery of notifications sent via a taxpayer's chosen PECM has failed, FTB shall make one or more attempts to re-deliver a notification to the TPEA using the PECM. If FTB determines that the redelivery is unsuccessful, FTB shall inform the taxpayer by United States first class mail postage prepaid of the failure to deliver notifications to the TPEA and advise the taxpayer of the need to remedy delivery failures to the TPEA. All further notices to the taxpayer will thereafter be made by United States first class mail postage prepaid until the taxpayer makes a new election pursuant to the election process described in subdivision (b)(1).

From the MyFTB folder, the taxpayer or taxpayer's authorized representative may file a protest, notification, and other communication with the Franchise Tax Board. The filing date of the protest or date of other correspondence or response shall be the date that the document or text provided by the taxpayer or taxpayer's authorized representative is "successfully transmitted" to the Franchise Tax Board.

(d) Good Cause Revocation

(1) Upon good cause, FTB may revoke the election of the taxpayer's PECM and use United States first class mail postage prepaid to send copies of future notices to the taxpayer. Upon good cause, FTB may also revoke the ability to file protests or other correspondence/response pursuant to subdivision (c). Good cause may include, but is not limited to, entries or submissions via the MyFTB folder that damage or impede FTB's computer systems, when FTB has received information that the notifications via email to the PECM are not being received by the taxpayer, and repeated submission of non tax related materials or frivolous submissions that have not been requested by FTB.

(2) In the event of a good cause revocation pursuant to this subdivision, FTB shall promptly mail a notice to the taxpayer by United States first class mail postage prepaid which shall state the reason(s) for the revocation.

(3) Upon good cause revocation, notices shall thereafter be made by United States first class mail postage prepaid.

When you receive an email notification from FTB, it will be your responsibility to access the actual notice from your online, MyFTB account.

As part of your use of MyFTB and the alternative communication method, you agree to maintain a current mailing address as required by Revenue and Taxation Code section 18416. You must also maintain a valid email address that is capable of receiving emails. Not all notices may be available for delivery by the alternative communication method (email). Those notices will continue to be mailed by United States first class mail postage prepaid. In addition, if FTB systems prevent email notifications from occurring, FTB will deliver notices by United States first class mail postage prepaid.

By enrolling in the alternative communication method, you are responsible for receipt of email notifications via the alternative communication method, including delivery failures outside of FTB's control. Delivery failures for which FTB is unaware, such as emails being screened as junk mail, emails that exceed maximum capacity limits for your inbox or server failure, will be deemed delivered to you. You should continuously ensure your email account used for the alternative communication method is capable of receiving emails from FTB.

You can update your email address at any time by logging into MyFTB account and editing your Preferred Delivery Method. You may also log into your MyFTB account and change your Preferred Delivery Method to US mail, in addition to updating your address to receive US Mail at any time.

Terms and conditionsAlternative communications method