Help with Secure Web Internet File Transfer (SWIFT)

Get started using SWIFT

To register, send your request to SWIFT Technical Support and include the type of data you will transmit to us. Your request will be forwarded to the Program area that can assist you.

Did not get my login or password

Typically, within 1 business day after you submit your request, you will receive an email with your login name and another email with your temporary password.

Supported web browsers

SWIFT supports the following browsers:

  • Microsoft Internet Explorer 11 (Compatibility View is not supported)
  • Microsoft Edge – latest version
  • Firefox – latest version
  • Safari – latest version
  • Chrome – latest version

File size limitation that can be uploaded or downloaded

SWIFT does not have any file size limitations. However, some browsers and clients do.

Email confirmation

When you successfully upload a file, you may receive an email confirmation. Notifications can be setup when you create your account.

My files were deleted in the ToFTB and FromFTB folders

Files uploaded in the ToFTB folder will be transferred immediately. Files in the FromFTB folder need to be retrieved within 30 days or they will be deleted.

Make sure you save your files. Once you select the download link, the file will be deleted.

I get an error message when uploading my file

Verify the following:

  • You are in the ToFTB folder when uploading your file
  • You have the correct file extension on the file you are uploading (e.g., .txt or .zip)

Unable to get to the login screen

Verify you are using a supported client and version that is identified in the SWIFT Transmitter User Guide. If you are still unable to login, contact your FTB representative or SWIFT Technical Support.

SWIFT maintenance

Scheduled maintenance occurs Tuesdays 5 AM to 7 AM. If you receive a transmission error during this time, try again after 7 AM.

Contact us about SWIFT

Swift contact email list
Program Contact information
City Business Tax
Court-Ordered Debt
Financial Institution Record Match (FIRM)
Individual, Business, and Fiduciary Income Tax e-file
Information Returns (Forms 1098, 1099 series, 5498, and W-2G)
Interagency Intercept (IIC)
Resident, Nonresident, and Real Estate Withholding (Forms 592, 592-F, and 593)
Tax Exempt Bond Interest (Request Forms 4800 and 4800A)

If you have question or need assistance using the SWIFT system, contact SWIFT Technical Support.