Management team directory
Executive Office
Executive Officer, Selvi Stanislaus — 916-845-4543
Divisions
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Accounts Receivable Management Division
Accounts Receivable Management Division Chief, Jennifer Fowler – 916-845-4413
This division collects and manages unpaid individual and corporate income tax debts. They also collect unpaid individual non–tax debts for some state agencies.
Accounts Receivable Bureaus Contact Phone Number ARM Advisory, Analysis and Services Bureau Erica Weatherspoon 916-845-2737 Business Entity Collection Bureau Ozra Nayebkhil 916-845-6576 EDR2 Business Director Jennifer Roussel 916-845-6235 Field and Complex Account Collection Bureau Tiphanie Weiss 916-845-5742 PIT Billing and Collection Services Bureau Jacquelyn Griffin 916-845-3544 Special Programs Bureau Shannon Gutierrez 916-845-2503 Statewide Collection Bureau Larry Jones 916-845-5156 -
Administrative Services Division
Administrative Services Division Chief, Carol Williams — 916-845-7090
This division supports the organizational needs of FTB, its employees, and the independent Taxpayers’ Rights Advocate.
Administrative Services Bureaus Contact Phone Number Business and Human Resources Bureau Candie Malone 916-845-4937 Communications Services Bureau Daryl Lee 916-845-4401 Equal Employment Opportunity Office Ellen Clemente 916-845-3651 Internal Audit Bureau Kelly Heckman 916-845-4515 Organizational Development and Talent Management Bureau Paul Ogden 916-845-7285 Privacy, Security, and Disclosure Bureau Robert Mayorga 916-845-5245 Taxpayers’ Rights Advocate Office Angela Jones 916-845-5796 -
Audit Division
Audit Division Chief, Gretchen Moe — 916-845-5504
This division examines individuals and businesses income tax returns and supports tax compliance initiatives.
Audit Division Bureaus Contact Phone Number Audit Services, Administration, and Protest Bureau Adam Clark 916-845-5124 Criminal Investigation Bureau Zsuzsanna Abeln 626-974-4871 Individual and Pass Through Entity Audit Bureau Nick Payan 626-859-4624 Individual Audit Program Prachi Vardhe 916-845-6538 Pass-Through Entity Audit Program Robert Schlie 916-845-5476 Federal/State Special Audit and Business Support Section Elizabeth Cates 916-845-7865 National Business Audit Bureau Madhvi Shah 408-232-0335 Technical Resource and Services Bureau Lynn Chau 916-845-7048 -
Filing Division
Filing Division Chief, Michelle Frazier (Acting) — 916-845-6593
This division designs, distributes, and processes income tax forms. They help taxpayers respond to FTB billings and file real estate withholding information. They administer a program that enforces income tax filing requirements.
Filing Division Bureaus Contact Phone Number Filing Compliance Bureau Scott Reid 916-845-5211 Filing Methods and Budget Bureau Patricia Carte 916-845-3989 Filing Services Bureau Sheila Christianson 916-845-2546 Processing Services Bureau Matt Feaster 916-845-4598 -
Finance and Executive Services Division
Finance and Executive Services Division Chief, Roger Lackey — 916-845-3627
This division provides FTB with economic, statistical, and legislative support; and financial, asset, and procurement management. They also support FTB’s planning efforts.
Finance and Executive Services Bureaus Contact Phone Number Economic and Statistical Research Bureau Susan Maples 916-845-3375 Financial Management Bureau Thi Luong 916-845-3726 Legislative Services Bureau Denis Armstrong 916-845-6333 Planning, Project Oversight, and Risk Management Bureau Chrissy Casale 916-845-4116 Procurement Bureau Michael Banuelos 916-845-6110 -
Legal Division
Legal Division Chief Counsel, Shane Hofeling — 916-845-3307
This division represents FTB in tax matters such as protests, appeals, bankruptcies, and settlements. They also counsel and advise FTB on personnel matters, nontax programs, administrative proceedings, and legislative issues.
Legal Division Bureaus Contact Phone Number Business Entity Tax Bureau Roman Johnston 916-845-5882 Specialized and General Tax Administration and Procedure Jaclyn Zumaeta 916-845-3980 General Tax Bureau Jenna Lewis 916-845-7965 Litigation Bureau Carissa Lynch 916-845-7835 Multistate and Business Entity Tax Bureau Bill Gardner 916-845-3318 Multistate Tax Bureau Delinda Tamagni 916-845-5089 Settlement Bureau Ciro Immordino 916-845-4066 Settlement and Litigation Bureau Raymond Rouse 916-845-5521 Specialized and Individual Tax Bureau Christopher Casselman 916-845-3299 Tax Administration and Procedure Bureau Brad Coutinho 916-845-2061 Technical Resources Bureau Erin Dendorfer 916-845-2559 -
Technology Services Division
Chief Information Officer (CIO) and Technology Services Division Chief, Nadean Shavor — 916-845-3310
This division develops and supports the electronic technology systems FTB usesto interact with taxpayers.
Chief Information Officer (CIO) and Technology Services Bureaus Contact Phone Number Analysis Bureau Mandy Fithian 916-845-5125 Chief Technologist Office Lisa Portillo 916-845-6287 Development Bureau Etta SoRelle 916-845-6098 Tax Systems Modernization Bureau Jose Orozco 916-845-5462 Enterprise Architecture Office Lisa Portillo 916-845-6287 Infrastructure Services Bureau Timothy Paulsen 916-845-5369 Operations Management Bureau Bryan Rau 916-845-5355 Quality Assurance Bureau Moè Moè Kyo 916-845-6448