Management team directory

Executive Office

Executive Officer, Selvi Stanislaus — 916-845-4543

Divisions

  1. Accounts Receivable Management Division

    Accounts Receivable Management Division Chief, Jennifer Fowler – 916-845-4413

    This division collects and manages unpaid individual and corporate income tax debts. They also collect unpaid individual non–tax debts for some state agencies.

    Accounts Receivable Bureaus Contact Phone Number
    ARM Advisory, Analysis and Services Bureau Erica Weatherspoon 916-845-2737
    Business Entity Collection Bureau Ozra Nayebkhil 916-845-6576
    EDR2 Business Director Jennifer Roussel 916-845-6235
    Field and Complex Account Collection Bureau Tiphanie Weiss 916-845-5742
    PIT Billing and Collection Services Bureau Jacquelyn Griffin 916-845-3544
    Special Programs Bureau Shannon Gutierrez 916-845-2503
    Statewide Collection Bureau Larry Jones 916-845-5156
  2. Administrative Services Division

    Administrative Services Division Chief, Carol Williams — 916-845-7090

    This division supports the organizational needs of FTB, its employees, and the independent Taxpayers’ Rights Advocate.

    Administrative Services Bureaus Contact Phone Number
    Business and Human Resources Bureau Candie Malone 916-845-4937
    Communications Services Bureau Daryl Lee 916-845-4401
    Equal Employment Opportunity Office Ellen Clemente 916-845-3651
    Internal Audit Bureau Kelly Heckman 916-845-4515
    Organizational Development and Talent Management Bureau Paul Ogden 916-845-7285
    Privacy, Security, and Disclosure Bureau Robert Mayorga 916-845-5245
    Taxpayers’ Rights Advocate Office Angela Jones 916-845-5796
  3. Audit Division

    Audit Division Chief, Gretchen Moe — 916-845-5504

    This division examines individuals and businesses income tax returns and supports tax compliance initiatives.

    Audit Division Bureaus Contact Phone Number
    Audit Services, Administration, and Protest Bureau Adam Clark 916-845-5124
    Criminal Investigation Bureau Zsuzsanna Abeln 626-974-4871
    Individual and Pass Through Entity Audit Bureau Nick Payan 626-859-4624
    Individual Audit Program Prachi Vardhe 916-845-6538
    Pass-Through Entity Audit Program Robert Schlie 916-845-5476
    Federal/State Special Audit and Business Support Section Elizabeth Cates 916-845-7865
    National Business Audit Bureau Madhvi Shah 408-232-0335
    Technical Resource and Services Bureau Lynn Chau 916-845-7048
  4. Filing Division

    Filing Division Chief, Michelle Frazier (Acting) — 916-845-6593

    This division designs, distributes, and processes income tax forms. They help taxpayers respond to FTB billings and file real estate withholding information. They administer a program that enforces income tax filing requirements.

    Filing Division Bureaus Contact Phone Number
    Filing Compliance Bureau Scott Reid 916-845-5211
    Filing Methods and Budget Bureau Patricia Carte 916-845-3989
    Filing Services Bureau Sheila Christianson 916-845-2546
    Processing Services Bureau Matt Feaster 916-845-4598
  5. Finance and Executive Services Division

    Finance and Executive Services Division Chief, Roger Lackey — 916-845-3627

    This division provides FTB with economic, statistical, and legislative support; and financial, asset, and procurement management. They also support FTB’s planning efforts.

    Finance and Executive Services Bureaus Contact Phone Number
    Economic and Statistical Research Bureau Susan Maples 916-845-3375
    Financial Management Bureau Thi Luong 916-845-3726
    Legislative Services Bureau Denis Armstrong 916-845-6333
    Planning, Project Oversight, and Risk Management Bureau Chrissy Casale 916-845-4116
    Procurement Bureau Michael Banuelos 916-845-6110
  6. Legal Division

    Legal Division Chief Counsel, Shane Hofeling — 916-845-3307

    This division represents FTB in tax matters such as protests, appeals, bankruptcies, and settlements. They also counsel and advise FTB on personnel matters, nontax programs, administrative proceedings, and legislative issues.

    Legal Division Bureaus Contact Phone Number
    Business Entity Tax Bureau Roman Johnston 916-845-5882
    Specialized and General Tax Administration and Procedure Jaclyn Zumaeta 916-845-3980
    General Tax Bureau Jenna Lewis 916-845-7965
    Litigation Bureau Carissa Lynch 916-845-7835
    Multistate and Business Entity Tax Bureau Bill Gardner 916-845-3318
    Multistate Tax Bureau Delinda Tamagni 916-845-5089
    Settlement Bureau Ciro Immordino 916-845-4066
    Settlement and Litigation Bureau Raymond Rouse 916-845-5521
    Specialized and Individual Tax Bureau Christopher Casselman 916-845-3299
    Tax Administration and Procedure Bureau Brad Coutinho 916-845-2061
    Technical Resources Bureau Erin Dendorfer 916-845-2559
  7. Technology Services Division

    Chief Information Officer (CIO) and Technology Services Division Chief, Nadean Shavor — 916-845-3310

    This division develops and supports the electronic technology systems FTB usesto interact with taxpayers.

    Chief Information Officer (CIO) and Technology Services Bureaus Contact Phone Number
    Analysis Bureau Mandy Fithian 916-845-5125
    Chief Technologist Office Lisa Portillo 916-845-6287
    Development Bureau Etta SoRelle 916-845-6098
    Tax Systems Modernization Bureau Jose Orozco 916-845-5462
    Enterprise Architecture Office Lisa Portillo 916-845-6287
    Infrastructure Services Bureau Timothy Paulsen 916-845-5369
    Operations Management Bureau Bryan Rau 916-845-5355
    Quality Assurance Bureau Moè Moè Kyo 916-845-6448
Last updated: 09/24/2025