Change to Contact Center Hours of Operation Public Service Bulletin

July 14, 2020

Purpose of bulletin

To inform callers and the department that effective July 16, 2020, the Franchise Tax Board’s Customer Service phone number (800) 852-5711 hours of operation are 8 AM – 5 PM, Monday through Friday, except state holidays.


Due to the impact of the most recent budget changes, our Customer Service Contact Center hours of operation are being modified to provide the most optimal service to callers.

Additional information

If a caller is unable to get through to an agent, they may call back at a different time or visit for our online service options.

Taxpayer inquiries

Taxpayers with general questions can call (800) 852-5711 or visit our website at