Change to Contact Center Hours of Operation Public Service Bulletin
July 14, 2020
Purpose of bulletin
To inform callers and the department that effective July 16, 2020, the Franchise Tax Board’s Customer Service phone number (800) 852-5711 hours of operation are 8 AM – 5 PM, Monday through Friday, except state holidays.
Due to the impact of the most recent budget changes, our Customer Service Contact Center hours of operation are being modified to provide the most optimal service to callers.
If a caller is unable to get through to an agent, they may call back at a different time or visit ftb.ca.gov for our online service options.
Taxpayers with general questions can call (800) 852-5711 or visit our website at ftb.ca.gov.