Language access

It is the policy of the Franchise Tax Board to provide language access to its public services and programs in accordance with the Dymally-Alatorre Bilingual Services Act.

If you feel that we have not provided you with adequate interpretation services or have denied you an available translated document, you may submit a complaint to FTB’s Equal Employment Opportunity Office. Please refer to the Language Access Complaint Process and the Interpreter/Translation Complaint Form, available in Spanish and English.

Language Access Complaint Process

Step 1. File a complaint

Complete the FTB 630, Interpreter/Translation Complaint Form, or prepare a written complaint that includes the following:

  • Name, address, and phone number of the person filing the complaint;
  • Name, address, and phone number of the person alleging denial of language access, if other than the person filing the complaint;
  • Describe how you were denied language access;
  • List language, services and documents needed;
  • List names, addresses, and phone numbers of people involved, if known;
  • If a complaint was filed with a Franchise Tax Board employee, provide, name and address of the employee, the date filed, and the response received.

Submit complaint to:
Equal Employment Opportunity Office MS A163
Franchise Tax Board
PO Box 550
Sacramento, CA 95812-0550

Step 2. Acknowledgement

FTB will send an acknowledgement within 10 business days of receipt of the complaint.

Step 3. Informal resolution

Within 45 calendar days of receipt, FTB will complete the investigation necessary to determine the validity of the alleged violation. If appropriate, FTB will contact the complainant to discuss the matter and attempt to reach an informal resolution of the complaint. Any informal resolution of the complaint shall be documented and the case will be closed.

Step 4. Written determination

If an informal resolution of the complaint is not reached in Step 3, within 60 calendar days of receipt of the complaint, a written determination as to the validity of the complaint, and description of the resolution, if appropriate, shall be forwarded to the Executive Officer for approval.

Step 5. Final determination and resolution

FTB shall communicate the determination and resolution to the complainant within 75 calendar days of receipt of the complaint, unless the Executive Officer authorizes additional time for further consideration of the complaint. Any authorized extension of time will be communicated to the complainant. Any request for reconsideration of FTB’s response to the complainant shall be at the discretion of the Executive Officer.

File Maintenance

FTB’s EEO Office shall maintain Language Access Complaint files for 5 years.