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Accessibility Policy

We constantly update our content and strive to make it accessible.

It is the policy of the Franchise Tax Board to provide access to its programs, services and facilities to persons with disabilities in accordance with Title II of the Americans with Disabilities Act of 1990.

Disabled individuals or their representatives may request reasonable accommodations in alternative format, including documents, by contacting:

Equal Employment Opportunity Office
Franchise Tax Board
PO Box 550; MS A163
Sacramento, CA 95812-0550

916.845.7003 (Voice)
916.843.2404 (Fax)
711 or 800.735.2929 (California Relay Service)

Grievance Procedure

In the event a request for access to programs, services or facilities cannot be resolved with the assistance of FTB’s ADA Coordinator, a grievance may be mailed to FTB’s Equal Employment Opportunity (EEO) Office. Please refer to ADA Title II Grievance Procedures and the Grievance Form (FTB 5722). The EEO Office is available to assist disabled persons with filing a grievance.

FTB will respond to the grievance in a format accessible to the grievant such as:

  • Alternative Text attribute (ALT attribute-.shtml)
  • Braille
  • TTY (Device to Device) phone lines
  • Large Print
  • Audio CD Recording

Accessibility Help

Assistive Technology

We annually review assistive technology to determine the most common software and test using these tools.

  • JAWS
  • NVDA

See Help Using Our Website for more information on compatible browsers.

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Last Updated: 02/20/2018

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