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State of California Franchise Tax Board

VITA - Quiz

Welcome to the Volunteer Procedures Quiz. This quiz is not submitted for scoring, nor will it be recorded. This is just a chance for you to see how much you know about each section. Your answers will be evaluated upon your clicking the Submit button. If your answer is incorrect, we urge you to try again and then go back and study that particular sub-section which pertains to that question.

If you have taken some practice quizzes and feel comfortable with your results, please proceed to the final exam. This exam is graded and will determine if the Franchise Tax Board can grant you a certification as a Volunteer Income Tax Assistant. You may take the final exam at any time by clicking the link on the upper right of this page.

Good luck!

1 . Discussion and retention of client information by an FTB volunteer site is not allowed.  

2 . A Volunteer Information Sheet is included in the manual and must be:  


3 . All information received from a client is confidential.  

4 . If a taxpayer asks for information regarding the Federal Privacy Act, refer them to:  


5 . Volunteer site coordinators may use local newspapers, television and radio shows to publicize the program.  


6 . Ordering additional paper forms can be done by:  



7 . SIDN/site numbers can be set as defaults in the TaxWise system.  

8 . A volunteer is responsible for:  


9 . Payment for services is never acceptable in the volunteer program.  

10 . Does a volunteer have any legal responsibility for the accuracy of the completed return?