Wait Times
We are experiencing technical issues that may impact our online services and information we can provide over the phone. Thank you for your patience while we work to improve our services.
MyFTB chat
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General chat
General information only. We can’t discuss your account.
Customer service line
800-852-5711
MyFTB chat
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General chat
General information only. We can't discuss your account.
Phone
800-689-4776
MyFTB chat
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General chat
General information only. We can't discuss your account.
Phone
888-635-0494
Processing times
Some tax returns need extra review for accuracy, completeness, and to protect taxpayers from fraud and identity theft.
Returns that fall into this category can take longer to process. Disaster-related returns may take longer to process than tax returns not claiming disaster relief.
Personal tax return processing
Business tax return processing
Personal refunds
Business refunds
Some payments need extra review for accuracy, completeness, and to protect taxpayers from fraud and identity theft. Payments that fall into this category can take longer to process.