Live Chat: Quick Answers and No Waiting
Arrgh! You know the answer is on our website, but you can’t find it. You have a quick law question, such as do we conform to federal law on a certain matter like depreciation? You’re not sure which form to use? You just a quick question and you don’t want to wait on hold for a long time, so what can you do? You can use our live chat service to get answers to general, non-account specific questions for both personal income tax and business entity questions. The best part of our live chat service is that the wait is generally less than one minute. Last year our agents handled over 141,000 chats.You can start a live chat from any of our web pages by clicking on the live chat icon. Our live chat service is available from 7 a.m. to 5 p.m. weekdays, except state holidays.