Tax Practitioner Hotline Procedure Change - Up to 3 Cases per Call
In the May issue of Tax News we informed you that effective April 19, 2011, hotline agents would only be able to assist callers with information on one case per phone call. Since that time, we received many requests from the practitioner community to increase the number of cases we can assist with per call. Starting August 1, 2011, hotline agents will assist you with up to three cases per call. We still encourage you to utilize our self service options for free, secure, online access to your clients’ important California state tax information. For more information on our self-service options, see our May issue of Tax News or go to ftb.ca.gov.