In March, we launched our new Live Chat web-based communication application available to all taxpayers. Taxpayers and practitioners can use Live Chat to ask our representatives general questions regarding personal income tax or get help with our website. You access Live Chat through our website, and communicate with us online through a pop-up window on your computer screen. The use of pop-up windows means you may need to disable pop-up window blocking in order to use it.
While it has only been a few weeks since we began, Live Chat has already made a big impact with many taxpayers and practitioners during the busy filing season. Designed quick communication, finding a form or publication, and getting help with a website issue has never been easier. You can also get answers to individual (not business) general tax questions, however, remember: do not include personal information such as social security and bank account numbers in your live chat conversation.
Live Chat is available during from 8 a.m. to 5 p.m. weekdays, except state holidays. For specific account questions or general questions about business entities, practitioners should still call the practitioner hotline at 916.845.7057, and taxpayers should use 800.852.5711, or refer to the contact us page.