Taxpayers Beware: eMail Phishing Scam
Warn your clients about a potential phishing scheme via email and caution them not to respond to the email.
We received calls from concerned taxpayers who have received what looks like an official email from a tax agency. The email warns the taxpayer that their federal Electronic Funds Transfer (EFT) tax payment did not go through and directs the taxpayer to another website. While we recently introduced secured email as an efficient and easy method for us to communicate confidential information with taxpayers, its use is currently limited to specialized business purposes. Secure email cannot be initiated from an individual outside our agency.
We do not send email notices regarding EFT payment rejections. If we have a question about a taxpayer’s EFT payment, normal procedures are to call the taxpayer or send a bill through the mail.
The IRS is aware of this scam and provides guidance about this and other scams at its website. The Board of Equalization also reports hearing from its taxpayers about the same scam and has issued a similar warning.
If your client receives suspicious emails, advise them not to click on the link or respond to the sender. Anyone who has a question about an FTB EFT payment should check their bank account to verify whether an EFT payment has been made, or you can call us at 916.845.7057, 8 a.m. to 5 p.m. weekdays.