e-Programs Customer Service
Our e-Programs Customer Service is available Monday through Friday from 8 a.m. to 5 p.m. We can help you with:
- General Individual, Fiduciary and Business Return and Stand-Alone EFW payment program questions.
- e-file Program enrollment requirements.
- Getting started with e-file.
- Tracking down your acknowledgements.
- Resolving business rule errors.
- Canceling electronic funds withdrawals for estimated and extension tax payments.
- Mandatory e-file questions. You can also check our Frequently Asked Questions for your answer.
Contact us by:
Do not include social security numbers or any other confidential information when contacting FTB by email. This email box is for general questions only and will not include any individualized account assistance.
If you need specific account help, contact e-Programs Customer Service at the phone number listed below.
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Last Updated: 12.21.2018