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State of California Franchise Tax Board

California e-filee-Programs Customer Service

Our e-Programs Customer Service is available Monday through Friday from 8 a.m. to 5 p.m. We can help you with:

  • General Individual, Fiduciary and Business e-file Program questions.
  • e-file Program enrollment requirements.
  • Getting started with e-file.
  • Tracking down your acknowledgements.
  • Resolving business rule errors.
  • Canceling electronic funds withdrawals and estimated tax payments requested with an e-file return.
  • Mandatory e-file questions. You can also check our Frequently Asked Questions for your answer.

Contact us by:

Do not include any social security numbers or other confidential information when contacting us by email as this email box is for general questions only and will not include any individualized account help. If you need specific account help, contact us by the phone number listed below.

Phone: 916.845.0353
Fax: 916.855.5556

More questions?

Chat with an FTB Representative