Web Pay - Frequently Asked Questions

Individuals and Business FAQs

  1. What is Web Pay?
  2. Is there a fee for this service?
  3. Can I select a future date for my payment?
  4. What date will my payment be considered received?
  5. What type of bank account can I use?
  6. What happens if my Web Pay request is dishonored?
  7. Who do I contact if I don't know my banking information?
  8. What is the purpose of a confirmation number?
  9. What do I do if I submit my Web Pay request, but I don't get a confirmation number?
  10. What will happen to my information if I log out before I submit my request?
  11. Can I cancel my accepted Web Pay request?
  12. I need to change my Web Pay request. How do I do this?
  13. Do I have to mail the paper payment voucher if I use Web Pay?

Individuals FAQs

  1. What type of payments can I make?
  2. How do I view my payments?
  3. What are the most common errors when using Web Pay?
  4. Can I use Web Pay if my last name changed in 2013?
  5. Can I use Web Pay if I have never filed a California tax return?

Business FAQs

  1. What type of businesses can use Web Pay?
  2. What type of payments can be made?
  3. How do businesses access Web Pay?
  4. Can corporations use Web Pay to meet their mandatory Electronic Funds Transfer (EFT) requirement?
  5. I am an LLC filing as a corporation, what ID number do I use to register?

Individuals and Business FAQs

  1. What is Web Pay?

    Web Pay is an online application you can use to make an electronic payment from your bank account to pay your personal and business income taxes.

  2. Is there a fee for this service?

    No, we do not charge a fee for this service. Check with your financial institution to see if they charge a fee for electronic payments.

  3. Can I select a future date for my payment?

    Yes, you can select from the current date up to one year in advance.

  4. What date will my payment be considered received?

    We will consider your payment received on the date we accept your Web Pay request or the date you select for future withdrawal, whichever is later. If you use Web Pay on the payment due date, you may select the due date and we will consider your payment timely.

  5. What type of bank account can I use?

    You can use a regular checking or savings account. 

    Generally you cannot request a withdrawal from:

    • A money market account
    • A certificate of deposit account
    • An IRA
    • A brokerage account
    • An account from a financial institution outside the territorial jurisdiction of the United States

  6. What happens if my Web Pay request is dishonored?

    We will attempt to make a withdrawal based on the banking information you provided. If the banking information is incorrect, the financial institution should dishonor the payment. Generally, we will not charge a dishonored payment penalty for incorrect banking information. However, we will charge a penalty if your payment is dishonored due to insufficient funds or the account is closed. Since we did not receive your payment, you must still pay the amount you owe. If your payment is now late, we may charge penalties and interest.

    If you submitted your payment while logged into MyFTB Account, you can view the date and reason the payment was dishonored. Contact your financial institution if you need additional information on a dishonored payment request.

  7. Who do I contact if I don't know my banking information?

    Contact your financial institution.

  8. What is the purpose of a confirmation number?

    A confirmation number is issued once you complete and submit your Web Pay request. It is the proof that FTB has received the payment request and scheduled the payment for the debit date you selected. A confirmation number is not a guarantee funds will be withdrawn from your account if there is insufficient funds, any of the banking information you entered was incorrect, or your account is closed.

  9. What do I do if I submit my Web Pay request, but I don't get a confirmation number?

    If you do not receive a confirmation number after you submit your request, do not go back and submit your request again. Each time you click the Submit button, an additional payment may be scheduled.

    If you were logged into MyFTB Account when you attempted to make your payment, view your Payments Summary page to see if we received your request.

    If you were not logged into MyFTB Account or you need further assistance, contact our e-Programs Customer Service Unit at 916.845.0353, TTY/TDD 800.822.6268. Assistance is available Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding state holidays.

  10. What will happen to my information if I log out before I submit my request?

    Any payment information you enter and do not submit will be erased when you leave Web Pay. If you use Web Pay while logged into MyFTB Account, you will have the option to save your bank routing and account numbers and information about your spouse/registered domestic partner, if applicable.

  11. Can I cancel my accepted Web Pay request?

    Yes. You can cancel your Web Pay request up to two business days before your scheduled payment date.

    If you were logged into MyFTB Account when you submitted your payment, you can cancel your payment request directly from your Payments Summary page.

    If you were not logged into MyFTB Account or you need further assistance, contact our e-Programs Customer Service Unit at 916.845.0353, TTY/TDD 800.822.6268. Assistance is available Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding state holidays.

  12. I need to change my Web Pay request. How do I do this?

    Unfortunately, you cannot change a Web Pay request once you submit it. You will need to cancel the Web Pay request that is incorrect and submit a new one.

  13. Do I have to mail the paper payment voucher if I use Web Pay?

    No. Do not mail the paper payment voucher. If you are making an e-file return payment, do not mail a copy of your tax return.

Individuals FAQs

  1. What type of payments can I make?

    You can make personal income tax payments for:

    • Estimated tax
    • Bill
    • Tax return
    • Amended Tax Return
    • Extension
    • Notice of Proposed Assessment
    • Pending Audit Tax Deposit
    • Form 3834 (Select Notice of Proposed Assessment payment type)
    • Other Balance Due, such as dishonored payment penalty or mandatory e-pay penalty (Select Bill payment type and choose a recent tax year)

  2. How do I view my payments?

    You can view payments that have posted to your account using MyFTB Account. If you submitted your payment while logged into MyFTB Account, you can view your Pending, Processed, and Canceled payments in Web Pay.

  3. What are the most common errors when using Web Pay?

    The most common errors are:

    • Entering a dollar sign "$" in the payment amount. For example: $500.00.
    • Entering an incorrect routing number and/or account number.
    • Forgetting to select the saved bank account you wish to use for your payment.
    • Entering a period "." or a dash "-" in the last name field. For example: Johnson Jr. or Smith-Jones.
    • Entering a number sign "#" or ampersand "&" in the street address field. For example: #125 or 5th & 3rd.

  4. Can I use Web Pay if my last name changed in 2013?

    Yes. However, if your last name changed in 2013, you will need to provide the last name you used to file your 2012 tax return to register or login without registering.

  5. Can I use Web Pay if I have never filed a California tax return?

    Yes. However, you must first call our Taxpayer Services Center for assistance. Please have your California Driver License or California ID number available when you call.

    Telephone: 800.353.9032 from within the United States during business hours
    916.845.6600 from outside the United States.
    TTY/TDD: 800.822.6268 for persons with hearing or speech impairments.

    Representatives can only help you with registration issues. For general tax help, call 800.852.5711 (voice) or 800.822.6268 (TTY/TDD).

    Note: You will not be able to register for MyFTB Account or use some of the features of Web Pay until you have filed a California tax return.

Business FAQs

  1. What type of businesses can use Web Pay?

    Corporations, Limited Liability Companies (LLCs), Partnerships, Limited Liability Partnerships (LLPs), and Real Estate Mortgage Investment Conduits (REMICs) can use Web Pay for Businesses. Sole Proprietorships can use Web Pay for Individuals.

  2. What type of payments can be made?

    The types of payments vary depending on your business type:

    Corporations: Limited Liability Companies (LLCs): Partnerships:
    • Estimated Tax
    • Extension
    • Original Return
    • Bill
    • Secretary of State (SOS) Certification Penalty
    • Amended Return
    • Notice of Proposed Assessment (NPA)
    • Pending Audit Tax Deposit
    • Annual Tax
    • Estimated Fee
    • Extension/NCNR
    • Original Return
    • Bill
    • Secretary of State (SOS) Certification Penalty
    • Amended Return
    • Notice of Proposed Assessment (NPA)
    • Pending Audit Tax Deposit
    • Original Return
    • Extension
    • Bill
    • Amended Return
    • Notice of Proposed Assessment (NPA)
    • Pending Audit Tax Deposit

    Note: Businesses cannot make real estate, resident/nonresident, backup withholding, or nonadmitted insurance tax (NIT) payments through Web Pay.

  3. How do businesses access Web Pay?

    Businesses must complete a one-time registration process to access Web Pay. A user authorized by the business must select a user ID and password in the registration process. Once registered, the authorized user must login to schedule tax payments for the business.

  4. Can corporations use Web Pay to meet their mandatory Electronic Funds Transfer (EFT) requirement?

    Yes. EFT mandatory corporations can use Web Pay to meet their EFT requirements.

  5. I am an LLC filing as a corporation, what ID number do I use to register?

    You will need to register using your seven-digit corporation ID number. Any payments that are made using this user name and password will post to your corporation account.

    If you need to make a payment on your LLC account, you will need to register using your 9- or 12-digit LLC ID number and select a different user name and password.

    You will retain two user names and passwords: One to make corporate payments and one to make LLC payments.