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Web Pay - Frequently Asked Questions

General FAQs

  1. Do I need to register for MyFTB to use Web Pay?
  2. Is there a fee for this service?
  3. Can I select a future date for my payment?
  4. What date will my payment be considered received?
  5. What type of bank account can I use?
  6. What happens if my Web Pay request is dishonored?
  7. What is the purpose of a confirmation number?
  8. What do I do if I submit my Web Pay request, but I don't get a confirmation number?
  9. Can I change my Web Pay request?
  10. Can I cancel my Web Pay request?
  11. Do I have to mail the paper payment voucher if I use Web Pay?
  12. How do I make personal or group nonresident/composite income tax payments online?

Individuals FAQs

  1. What type of payments can I make?
  2. How do I view my payments?
  3. Can I use Web Pay if my last name changed in 2017?
  4. Can I use Web Pay if I have never filed a California tax return?

Business FAQs

  1. What type of businesses can use Web Pay?
  2. What type of payments can be made?
  3. Can corporations use Web Pay to meet their mandatory Electronic Funds Transfer (EFT) requirement?

General FAQs

  1. Do I need to register for MyFTB to use Web Pay?

    No, you do not need to register for MyFTB to use Web Pay.

    However, if you register for MyFTB and then access Web Pay while logged in to MyFTB, you can:

    • View the status of payments made in Web Pay.
    • Cancel pending payments online.
    • Save your bank account information for future payments.
    • Save your spouse/RDP information, if applicable.
  2. Is there a fee for this service?

    No, we do not charge a fee for this service. Check with your financial institution to see if they charge a fee for electronic payments.

  3. Can I select a future date for my payment?

    Yes, you can select from the current date up to one year in advance.

  4. What date will my payment be considered received?

    We will consider your payment received as the payment date you select in Web Pay. If you use Web Pay and select the due date as your payment date, we will consider your payment timely.

  5. What type of bank account can I use?

    You can use a regular checking or savings account. 

    Generally you cannot request a withdrawal from:

    • A money market account
    • A certificate of deposit account
    • An IRA
    • A brokerage account
    • An account from a financial institution outside the territorial jurisdiction of the United States

  6. What happens if my Web Pay request is dishonored?

    We will attempt to make a withdrawal based on the banking information you provided. If the banking information is incorrect, the financial institution should dishonor the payment. Generally, we will not charge a dishonored payment penalty for incorrect banking information. However, we will charge a penalty if your payment is dishonored due to insufficient funds or the account is closed. Since we did not receive your payment, you must still pay the amount you owe. If your payment is now late, we may charge penalties and interest.

    If you submitted your payment while logged into MyFTB, you can view the date and reason the payment was dishonored. Contact your financial institution if you need additional information on a dishonored payment request.

  7. What is the purpose of a confirmation number?

    A confirmation number is proof that FTB has received the payment request. A confirmation number is not a guarantee that funds will be withdrawn from your account if there is insufficient funds, incorrect banking information, or your account is closed.

  8. What do I do if I submit my Web Pay request, but I don't get a confirmation number?

    If you do not receive a confirmation number after you submit your request, do not go back and submit your request again. Each time you click the Submit button, an additional payment may be scheduled.

    If you were logged into MyFTB when you attempted to make your payment, view your Web Pay Home page to see if we received your request.

    If you were not logged into MyFTB or you need further assistance, contact our e-Programs Customer Service Unit at 916.845.0353. Assistance is available Monday through Friday, 8:00 a.m. to 5:00 p.m., except state holidays.

    California Relay Service
    711 or 800.735.2929

    TTY (Device to Device)
    800.822.6268

  9. Can I change my Web Pay request.

    You cannot change a Web Pay request once you submit it. You can cancel the Web Pay request and submit a new one.

  10. Can I cancel my Web Pay request?

    Yes. You can cancel your Web Pay request up to two business days before your scheduled payment date.

    If you were logged into MyFTB when you submitted your payment, you can cancel your payment online. Log in to your account and select Web Pay.

    If you were not logged into MyFTB or you need further assistance, contact our e-Programs Customer Service Unit at 916.845.0353. Assistance is available Monday through Friday, 8:00 a.m. to 5:00 p.m., except state holidays.

    California Relay Service
    711 or 800.735.2929

    TTY (Device to Device)
    800.822.6268

  11. Do I have to mail the paper payment voucher if I use Web Pay?

    No. Do not mail the paper payment voucher. If you are making an e-file return payment, do not mail a copy of your tax return.

  12. How do I make personal or group nonresident/composite income tax payments online?

    Payments for group nonresident/composite return must be made through Web Pay for Individuals. You can pay today or schedule your payment up to one year in advance.

Individuals FAQs

  1. What type of payments can I make?

    You can make personal income tax payments for:

    • Estimated tax
    • Bill
    • Tax return
    • Amended Tax Return
    • Extension
    • Notice of Proposed Assessment
    • Pending Audit Tax Deposit
    • Form 3834 (Select Notice of Proposed Assessment payment type)
    • Other Balance Due, such as dishonored payment penalty or mandatory e-pay penalty (Select Bill payment type and choose a recent tax year)

  2. How do I view my payments?

    If you submitted your payment while logged in to MyFTB, you can view your Pending, Processed, and Canceled payments in Web Pay.

  3. Can I use Web Pay if I recently changed my last name?

    Yes. However, if your last name changed since you filed your tax return, register or login using the name on that return.

  4. Can I use Web Pay if I have never filed a California tax return?

    Yes. However, you must first call our Taxpayer Services Center for assistance. Please have your California Driver License or California ID number available when you call.

    Telephone: 800.353.9032 from within the United States during business hours or 916.845.2829 from outside the United States. 

    California Relay Service
    711 or 800.735.2929

    TTY (Device to Device)
    800.822.6268

    Note: You will not be able to register for a MyFTB Account until you have filed a California tax return.

Business FAQs

  1. What type of businesses can use Web Pay?

    Corporations, Limited Liability Companies (LLCs), Partnerships, Limited Liability Partnerships (LLPs), and Real Estate Mortgage Investment Conduits (REMICs) can use Web Pay for Businesses. Sole Proprietorships must use Web Pay for Individuals.

  2. What type of payments can be made?

    The types of payments vary depending on your business type:

    Corporation: Limited Liability Company (LLC): Partnership:
    • Estimated Tax
    • Extension
    • Original Return
    • Bill
    • Secretary of State (SOS) Certification Penalty
    • Amended Return
    • Notice of Proposed Assessment (NPA)
    • Pending Audit Tax Deposit
    • Annual Tax
    • Estimated Fee
    • Extension/NCNR
    • Original Return
    • Bill
    • Secretary of State (SOS) Certification Penalty
    • Amended Return
    • Notice of Proposed Assessment (NPA)
    • Pending Audit Tax Deposit
    • Original Return
    • Extension
    • Bill
    • Amended Return
    • Notice of Proposed Assessment (NPA)
    • Pending Audit Tax Deposit

    Businesses cannot make real estate, resident/nonresident, backup withholding, or nonadmitted insurance tax (NIT) payments through Web Pay.

  3. Can corporations use Web Pay to meet their mandatory Electronic Funds Transfer (EFT) requirement?

    Yes. EFT mandatory corporations can use Web Pay to meet their EFT requirements.

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Last Updated: 12.07.2018

 

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