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MyFTB for Individuals - Frequently Asked Questions

  1. How do I update my email address?
  2. My returns or notices are not displaying online. What should I do?
  3. What is the difference between Live Chat and Secure Chat in MyFTB?
  4. I received a bill, but there is no balance due in MyFTB. Why?
  5. I received a bill, but the balance due in MyFTB is higher. Why?
  6. Where can I find general information about tax professional relationships?
  7. Where do I manage my tax professional relationships and their access to my account?
  8. Will FTB notify me when they accept a Power of Attorney (POA) declaration or approve a Tax Information Authorization (TIA) relationship?
  9. Where can I get information about my federal income tax account?

  1. How do I update my email address?

    There are two locations within MyFTB to update your email address. You must update each separately. Updating your email in one location does not update your email in other locations. To update email addresses, select Profile:

    • Select Update Contact Information. We use this email address to notify you about changes in your account (e.g., address change, pending Power of Attorney (POA) needs your approval). We also use it when a new notice or document is available in your MyFTB account (if you choose this option in the Preferences tab).
    • Select Manage Login & Password and then select Change email address. We use this email address to send you notifications about your login information (e.g., login activity, forgot password).
  2. My returns or notices are not displaying online. What should I do?

    Ensure your browser or mobile device browser settings have:

    • Cookies enabled.
    • JavaScript enabled.
    • Pop-up blockers disabled.

    If you need help with your settings, refer to your browser’s support or help information.

  3. What is the difference between Live Chat and Secure Chat in MyFTB?

    Live Chat is available to anyone that visits ftb.ca.gov and wants to ask general questions regarding personal and business income tax or get help with our website.

    Secure Chat is only available in MyFTB. You must register and log in to MyFTB to use it. In secure chat, you can ask specific questions regarding your account.

  4. I received a bill, but there is no balance due in MyFTB. Why?

    Recent activity such as payments received, returns recently processed, or credits applied to your balance resulted in adjustments that satisfied your account. If you need additional information, please contact us at 800.852.5711 during business hours.

    California Relay Service
    711 or 800.735.2929

    TTY (Device to Device)
    800.822.6268

  5. I received a bill, but the balance due in MyFTB is higher. Why?

    The balance in MyFTB includes interest that has accrued since we sent the bill.

    If you are paying the bill by the date stated on the bill, pay the amount shown on the bill. If you are paying the bill after that date, pay the amount displayed in MyFTB. If you have questions, contact us at the phone number listed on the Account Summary page in MyFTB.

  6. Where can I find general information about tax professional relationships?

    Refer to information explaining Power of Attorney (POA) and Tax Information Authorization (TIA) relationships, and what a tax professional can view or actions they can take.

  7. How do I manage my tax professional relationships and their access to my account?

    To review your relationships with tax professionals, manage the relationship, and manage access to your online account information, select Authorized Representative List under the Profile menu.

  8. Will FTB notify me when they accept a Power of Attorney (POA) declaration or approve a Tax Information Authorization (TIA) relationship?

    Yes. After we process a valid POA declaration or approve a TIA relationship, we send you a letter.

  9. Where can I get information about my federal income tax account?

    For information about your federal income tax account, please contact the IRS at 800.829.4477.

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Last Updated: 12/11/2017

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