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MyFTB for Businesses - Frequently Asked Questions

  1. How do I update my email address?
  2. How do I change the password associated to my Business Representative MyFTB account?
  3. Returns or notices are not displaying online. What should I do?
  4. What is the difference between Live Chat and Secure Chat in MyFTB?
  5. I received a bill, though there is no balance due in MyFTB. Why?
  6. I received a bill, but the balance due in MyFTB is higher. Why?
  7. After I update my business address in MyFTB, do I still need to update it with other state agencies (e.g., Secretary of State)?
  8. Where can I find general information about tax professional relationships?
  9. Where can I view and manage Power of Attorney (POA) declarations, and who has access to my Business Entity account?
  10. Will FTB notify me when they accept a Power of Attorney (POA) declaration?

  1. How do I update my email address?

    There are two locations within MyFTB to update your email address. Updating your email in one location does not update your email in other.

    • To update the email address we use to notify you about changes in your business's account (e.g., address change, pending Power of Attorney (POA) needs your approval, or when a new notice or document is available): select the business entity account, then select Update Contact Information from the Profile menu.
    • To update the email address we use to send you notifications about your login information (e.g., login activity, forgot password): immediately after logging in select Manage Login & Password, then select Change email address. Do not select a business entity account.
  2. How do I update the password associated to my Business Representative MyFTB account?

    To change the password associated to your Business Representative MyFTB account:

    • Log in and immediately select Profile in the top navigation bar. Do not select a business entity account.
    • Select Manage Login & Password.
    • Select Change password.
    • Enter your new password and save your changes
  3. Returns or notices are not displaying online. What should I do?

    Ensure your browser or mobile device browser settings have:

    • Cookies enabled.
    • JavaScript enabled.
    • Pop-up blockers disabled.

    If you need help with your settings, refer to your browser’s support or help information.

  4. What is the difference between Live Chat and Secure Chat in MyFTB?

    Live Chat is available to anyone that visits ftb.ca.gov and wants to ask general questions regarding personal and business income tax or get help with our website.

    Secure Chat is only available in MyFTB. You must register and log in to MyFTB to use it. In secure chat, you can ask specific questions regarding your account. Secure Chat is an alternative to calling us and possibly waiting on hold.

  5. I received a bill, though there is no balance due in MyFTB. Why?

    Recent activity such as payments received, returns recently processed, or credits applied to your balance resulted in adjustments that satisfied your account. If you need additional information, please contact us at 800.852.5711 during business hours.

    California Relay Service
    711 or 800.735.2929

    TTY (Device to Device)
    800.822.6268

  6. I received a bill, but the balance due in MyFTB is higher. Why?

    The balance in MyFTB includes interest that has accrued since we sent the bill.

    If you are paying the bill by the date stated on the bill, pay the amount shown on the bill. If you are paying the bill after that date, pay the amount displayed in MyFTB. If you have questions, contact us at the phone number listed on the Account Summary page in MyFTB.

  7. After I update my business address in MyFTB, do I still need to update it with other state agencies (e.g., Secretary of State)?

    Yes. You need to contact the Secretary of State and any other applicable state agency to update your address.

  8. Where can I find general information about tax professional relationships?

    Refer to information explaining Power of Attorney (POA) and Tax Information Authorization (TIA) relationships, and what a tax professional can view or actions they can take.

  9. Where can I view and manage Power of Attorney (POA) declarations and who has access to my Business Entity account?

    After you log in, select the business name on the Business Entities page. To view representatives or tax professionals, manage the relationship, and manage access to your online account information, select Authorized Representative List under the Profile menu.

  10. Will FTB notify me when they accept a Power of Attorney (POA) declaration?

    Yes. After we process a valid POA declaration, we send a letter to notify the business that we processed the POA declaration. For more information, see Power of Attorney.

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Last Updated: 07.11.2018

 

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