Skip to Main Content

Report Scams, Identity Theft, & Tax Fraud

If You Suspect Suspicious Activity

Check Your MyFTB Account

Verify your information and status.

Report a Scam

Call us at 800.852.5711 or

Types of Scams

You should be suspicious of anyone that contacts you by email, mail, or phone who:

  • Asks for passwords for your credit cards, bank account, bank debit card, MyFTB Account, email account, or other private, personal, or business accounts.  Our agents never ask for this kind of information and you should never disclose it.
  • Threatens to contact local police or other law-enforcement groups to have you arrested if a tax debt is not paid.
  • Demands payment by third-party issued or pre-paid debit cards. We don’t accept these forms of payment.
  • Claims that there is a problem with your account. Our agents are able to specifically advise you on account information, assessments, balance due, reference notice dates and previous contacts. Our agents will explain the nature and details of your tax or nontax debt. Contact us, if you received a notice or bill from us and want to verify the validity of the communication.

If you receive a suspicious email that claims to be from us requesting personal information, it may be a phishing email. Phishing occurs when an email is received requesting personal information such as:

  • Social Security number
  • User name
  • Password
  • Credit card or bank account information

Phishing emails look legitimate since they often use real logos and phone numbers. In addition to requesting personal information, the email may also direct you to a fake website which looks like our website and asks you for personal information. Once you enter your personal information, it can be used to steal your identity. We’ll never redirect you to another website from our emails.

Review Is It a Phishing Website for ways to determine if you’re actually on our website, and Email Example 1 and Email Example 2 for sample phishing emails.

Stay Protected

If you receive a suspicious email:

  • Don’t click or follow any links as they can contain malicious code that may infect your computer or mobile phone.
  • Don't reply to the email with personal information.
  • Delete the email from your inbox and from your trash folder.

If you receive a letter by mail that claims to be from us requesting personal information, it may be a scam. View our common notices to determine if the notice you received is legitimate.

Phone scams are the most common form used to scam taxpayers. Similar to phishing emails, phone scams involve a caller claiming to be associated with us.

The caller may:

  • Say you owe taxes.
  • Demand payment and ask for the payment to be made through a pre-paid card, even staying on the phone with you while you go to purchase one.
  • Threaten to contact local police or other law-enforcement groups to:
    • Have you arrested.
    • Suspend your license.
    • Have you deported if you're an immigrant.

Stay Protected

If you receive a suspicious phone call:

  • Record the caller's name, phone number, badge number, and the information displayed in the caller ID (if available).
  • Hang up immediately.
  • Don’t agree to meet anyone.
  • Don't provide personal information.

How FTB Contacts Taxpayers

Typically, we contact you by mail—several times, if necessary—prior to calling you directly. We also use our automated dialer program to make collection calls to taxpayers that are not current with their tax obligations.

We Changed Our Logo

We recently changed our logo from the state seal to the one you see in the banner at the top of the page. It will take some time for us to apply the new logo to all of our materials. So, you may see various versions on our correspondence for a while. If you receive letters, emails, etc., using our logo and you don’t believe they are from us, contact us.


Identity Theft

Identity theft is someone else using your personal information, such as your name, social security number (SSN), and credit card number, for an unlawful purpose. Identity theft can affect your tax records if someone else reports wages using your SSN or uses it to obtain a fraudulent tax refund.

Report Identity Theft

Report any recent or potential tax-related identity theft by mail or by phone.

California Driver License or State ID for e-Filing

We're requesting you voluntarily provide California driver license or state-issued identification card information for electronically filed tax returns. This is an additional effort, implemented in 2016 by the IRS and the States, to combat stolen-identity tax fraud, protect you, and potentially process your return more quickly. We won't reject your return if you don't provide this information.

Tax Fraud

Income tax fraud is intentionally paying less tax than owed. You can report tax fraud information directly to us by phone, fax, mail, or via our online form.

  • You can report anonymously. However, it helps us if you identify yourself.
  • We won’t share your identity unless compelled by law.
  • We don’t offer rewards.
  • You can’t receive updates on the investigation. Privacy and disclosure laws prohibit us from sharing information regardless of whether action is taken.
  • Failing to report all income received
  • Claiming to be a resident of another state while residing in California
  • Making false or fraudulent claims for refunds
  • Not filing state income tax returns
  • Questionable tax practitioner practices
  • Opening and closing of new businesses to evade taxes
  • Preparing documents, books, and records that understate the true income or overstate the expenses of a business

Report Tax Fraud

Call us at 800.540.3453, Monday-Friday, 8:30 a.m. - 4:00 p.m. or
Fax us at 916.843.2060.
Mail us
PO BOX 1565
  • Individual/business name and address
  • Marital status
  • Spouse's/registered domestic partner’s name
  • Alleged tax violation
  • How you became aware of the alleged violation
  • Availability of supporting documents
  • Asset information (vehicles, property, etc.)
  • Your contact information (optional)
  • Your referral number at the top of the first page, if you’re sending supporting documents

To provide additional information or correct previous information, submit another report.

If You Report Online

  • You can't save your report or exit and return to a previous report.
  • If you’re submitting a second report, select the "Additional Information" box at the beginning of the report and enter your referral number or the name of the person or business you reported.
  • When you submit the report, you’ll receive a confirmation window with a reference number.
    • Keep the number or print the confirmation page.

For the following fraud types, contact the relevant agency.

Fraud Type


Federal Income Tax

Internal Revenue Service

Payroll Tax, Unemployment, Disability, Paid Family Leave, Payment of Cash Wages to Avoid California Withholding

Employment Development Department

Sales Tax, Use Tax

California Department of Tax and Fee Administration

Child Support

Your local child support agency and/or Department of Child Support Services

Abusive Tax Shelter Transactions & Activities

Phone: 916.845.4300

Fax: 916.843.0856


Mailing Address:
Executive & Advocate Services MSA381
Franchise Tax Board
P.O. Box 157
Rancho Cordova, CA 95741-0157

Is there something wrong with this page?

Help us improve our website

Don't include social security numbers or other personal/confidential information.

Last Updated: 03.05.2019


You are leaving

We do not control the destination site and cannot accept any responsibility for its contents, links, or offers. Review the site's security and confidentiality statements before using the site.

If you have any issues or technical problems, contact that site for assistance.

Ahora está saliendo de

Nosotros no controlamos el sitio web al que se destina y no podemos aceptar ninguna responsabilidad por su contenido, enlaces, u ofertas. Revise las declaraciones de seguridad y confidencialidad del sitio antes de usar el sitio. Si tiene algún problema en general o técnico, comuníquese con ese sitio para obtener asistencia.

Si tiene algún problema en general o técnico, comuníquese con ese sitio para obtener asistencia.