Chat with an FTB Representative

I lost my refund check. What do I do?

If your refund check was lost or stolen, we need to place a stop payment on your refund. Please call during business hours for assistance.

Phone

  • 800.852.5711, Press 1 for personal income tax, then press 6 to speak to a representative.
  • 916.845.6500 (outside the U.S.)

TTY/TDD

  • 800.822.6268 (for persons with hearing or speech impairments)