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State of California Franchise Tax Board

My refund was authorized but I never received the check. What do I do?

You will generally receive your state refund within:

  • 7-10 business days if you file your return electrically or
  • 8-12 weeks from the date you mailed your return

If the timeframe has passed and you still have not received your refund, please call during business hours.


  • 800.852.5711
  • 916.845.6500 (outside the U.S.)
  • Press 1 for personal income tax, press 6 for other information, then press 2 for general tax information and to speak to a representative.


  • 800.822.6268 (for persons with hearing or speech impairments)
Chat with an FTB Representative