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My refund was authorized but I never received the check. What do I do?

First, check the timeframe to process your tax return.

If the timeframe has passed and you still have not received your refund, please call during business hours.

Phone

  • 800.852.5711
  • 916.845.6500 (outside the U.S.)
  • Press 1 for personal income tax, press 6 for other information, then press 2 for general tax information and to speak to a representative.

California Relay Service

  • 711 or 800.735.2929

TTY (Device to Device)

  • 800.822.6268

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