Chat with an FTB Representative

I received a notice that didn't show all payments made. How do I get credit for them?

To get credit for missing payments, attach copies of the front and back of your canceled checks to the notice you have received and mail it to us. If the payment was made by other means such as Western Union or Electronic Funds Transfer, attach any documentation that verifies receipt of payments by the Franchise Tax Board to the notice you have received.

Mail your correspondence to:

Franchise Tax Board
P.O. Box 942867
Sacramento, CA 94267-0001

You can also call us at 800.852.5711, then select Personal Income Tax, then select option 6, other information. Be sure to have copies of the front and back of your canceled checks or documentation that verifies receipt of payments by the Franchise Tax Board available when you call.