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I received a bill. Why do I owe?

Our records indicate you have a balance due for the tax year on your bill. Here are possible reasons why:

  1. You might not have included all the necessary information to accurately process your payment.
  2. You might have sent your payment to another government agency.
  3. We might not have received your payment.
  4. You might have sent us your payment with a copy of your e-filed return.
  5. We might have assessed additional tax, creating a balance due.
  6. You might have paid your tax return balance due or your estimate tax payments late.
  7. Your bank or wage garnishment might not have paid your balance due in full.

Explanation of possible reasons why you have an unpaid balance due.

  1. You might not have included all the necessary information to accurately process your payment.

    You should always include the following information with any payment you send us:

    • Your full name.
    • Your social security number.
    • The tax year you want your payment applied to.
    • A payment made payable to the Franchise Tax Board.

    If you did not include this information, contact us using the phone number on your bill. Before calling us, have copies of the front and back of your canceled check, or documentation that verifies we received your payment.

  2. You might have sent your payment to another government agency.

    Verify:

    • Your payment was made payable to the Franchise Tax Board.
    • You mailed your payment to the Franchise Tax Board.
    • Your payment cleared your account, was cashed by the financial institution, or was charged to your credit card.

    If you sent your payment to another government agency:

    • Send us your payment for the balance due to avoid additional penalties, fees, interest, or possible collection actions. See payment options for more information.
    • Contact the other agency and request a refund.

    If you sent your payment to us, call 800.852.5711 so we can analyze your account. If you are outside the U.S., call 916.845.6500. Before calling us, have copies of the front and back of your canceled check, or documentation that verifies we received your payment.

  3. We might not have received your payment.

    Verify that your payment was made payable to the Franchise Tax Board, and that one of the following occurred:

    • Your check cleared your account.
    • Your money order or cashier's check was cashed by the financial institution.
    • Your requested electronic payment was sent to us.
    • Your credit card was charged for the payment.

    You can view your payments and balance due online.

    If we did not receive your payment, pay your balance due to avoid additional penalties, fees, interest, or possible collection actions. See payment options for more information.

    For assistance, call 800.852.5711. If you are outside the U.S., call 916.845.6500. Before calling us, have copies of the front and back of your canceled check, or documentation that verifies we received your payment.

  4. You might have sent us your payment with a copy of your e-filed tax return.

    If this occurs, we must process the tax return as an amended return. This delays the processing of your payment.

    To avoid this in the future:

    • Schedule an electronic payment for a date you want the payment withdrawn from your account at the time you e-file your return.
    • Or, mail your payment for your e-filed return using form FTB 3582, Payment Voucher for Individual e-filed Returns. Do not include a copy of your e-filed tax return with your payment.

    For assistance, call 800.852.5711. If you are outside the U.S., call 916.845.6500.

  5. We might have assessed additional tax, creating a balance due.

    Certain situations that can cause an additional tax assessment:

    • You might have paid a proposed assessment liability that we assessed, then filed a tax return that increased your tax liability.
    • You might have filed an amended tax return that increased your tax balance.
    • We might have audited your tax return, which increased your tax liability.

    You can view your payments and balance due online.

    Send us your payment for the balance due to avoid additional penalties, fees, interest, or possible collection actions. See payment options for more information.

  6. You might have paid your tax return balance due or your estimate tax payments late.

    You can view your payments and balance due online.

    Send us your payment for the balance due to avoid additional penalties, fees, interest, or possible collection actions. See payment options for more information.

    For assistance, call 800.852.5711 and we will analyze you account. If you are outside the U.S., call 916.845.6500.

  7. Your bank or wage garnishment might not have paid your balance due in full.

    Your tax balance accrues applicable penalties, fees, and interest until paid. As a result, your original garnishment amount is not a final balance due unless your first garnishment payment paid your balance in full. You can request records from your employer, contracted payer, or bank to document the funds sent to us.

    You can also view your payments and balance due online.

    Send us your payment for the balance due to avoid additional penalties, fees, interest, or possible collection actions. See payment options for more information.

    For assistance, call 800.852.5711. If you are outside the U.S., call 916.845.6500.

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