Chat with an FTB Representative

Contact Center

Salaries, Career Ladder and Minimum Qualifications

Our contact center's entry-level classification is the Tax Technician. The Customer Service Specialist and Customer Service Supervisor are promotional classifications.

After becoming a Tax Technician, Range B, you will have an opportunity to continue your career in the contact center by following the Customer Service Series.

Classifications and Salary Ranges

Tax Technician Series
(Can promote to the Customer Service series.)
Classification Salary range
Tax Technician, Range B $2817 – $3426
Tax Technician, Range A $2495 – $3034
Customer Service Series
(Can promote to the Administrator series.)
Classification Salary range
Customer Service Supervisor $4622 – $5576
Customer Service Specialist, Range C $3658 – $4446
Customer Service Specialist, Range B $3050 – $3708
Customer Service Specialist, Range A $2817 – $3426
Administrator Series
Classification Salary range
Administrator III $6775 – $7842
Administrator II $5573 – $7113
Administrator I $5076 – $6476

Minimum Qualifications

Tax Technician

Qualifying experience may be combined on a proportionate basis if the requirements stated below include more than one pattern and are distinguished as Either I or II, or III, etc. For example, candidates possessing qualifying experience amounting to 50% of the required time of Pattern I, and additional experience amounting to 50% of the required time of Pattern II, may be admitted to an examination as meeting 100% of the overall experience requirement.

Either I

Experience
One year of experience in the California state service performing duties at a level of responsibility equivalent to that of a Tax Program Assistant, Range C. Note: If you are applying under Pattern I, your application should specify the length of time in Range C.

Or II

Education
Sixty semester or ninety quarter units of college which must include at least two courses in basic accounting or at least one course each in basic accounting and business or commercial law. (Persons who will complete the course work requirements during the current quarter or semester will be admitted to the examination, but they must produce evidence of successful completion of the curriculum and the prescribed courses before they may be considered eligible for appointment).

Or III

Experience
Three years of increasingly responsible experience in a financial, commercial, or governmental establishment, at least one year of which shall include one or a combination of activities involving the (1) marketing, distribution, and sale of merchandise; (2) approval of loans; (3) collection on delinquent accounts; or (4) contact of client-customer services which involves the explanation of policies, regulations, or procedures for a public agency or private institution such as a bank, insurance company, credit bureau, or title company.

Salaries

Range A – This range will apply to individuals who do not meet the criteria for Range B.

Range B – This range will apply to individuals who have either: (1) satisfactorily completed 6 months experience as a Tax Technician, FTB, Range A and at least two courses each in basic accounting and business or commercial law; or (2) one year of experience performing duties at a level of responsibility equivalent to Tax Program Technician (Taxpayer Services); or (3) the equivalent to graduation from college (four-year degree), which must include at least two courses in basic accounting or at least one course each in basic accounting and business or commercial law.

For more information, see Tax Technician Specifications.

Return to the Contact Center Careers Page