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State of California Franchise Tax Board

Contact Center


When you join our team, you will be a part of a high-quality, professional organization known nationally for innovative business practices. You will play a key role in taxpayer education and compliance while using the latest technology. You may also work as a trainer, special project team member, team lead, or analyst. The possibilities are endless!

As an entry-level position, Tax Technicians play a key role in assisting and educating taxpayers, while providing excellent customer service. Tax Technicians are provided extensive classroom and on-the-job training to ensure they have the best tools to do their job. They also have an excellent support system of trainers, leads, supervisors, and managers who want to ensure their success.

As a Tax Technician, you will:

  • Communicate with taxpayers via incoming phone calls or in person at our field offices.
  • Advise, assist, and explain tax laws and regulations relating to the preparation of individual and corporate tax returns.
  • Explain the basis of liabilities and resolve disputes.
  • Identify, analyze, and correct accounts.
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