Your Experience with CalFile - Survey

Thank you for your interest in CalFile. We value your opinion and strive for high quality in our services. Please answer the following questions to help us assess the quality of this service and make improvements in the future. This survey is anonymous and we will not contact you.

How did you learn about CalFile?Select all that applyUpdating this field may cause other fields on this page to be updated and/or removed.

IRS Direct File

FTB website, call center employee, or mailing

Used CalFile before

Friend or relative

Social media (Facebook, X)

Google or other web search

Other, please specify

Why did you choose to use CalFile?Select all that applyUpdating this field may cause other fields on this page to be updated and/or removed.

My return is sent directly to FTB

It's free

It's convenient

It's faster than paper filing

It's secure

Other, please specify

How long did it take you to complete your return using CalFile?

Less than 15 minutes

15 to 30 minutes

30 minutes to 1 hour

More than 1 hour

Would you use CalFile next year?

Yes

Don't know

What is your overall satisfaction using CalFile?

Very Satisfied

Satisfied

Dissatisfied

Very Dissatisfied

You may provide additional comments below.Do not include your social security number or other personal, confidential information.

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