Corporate EFT Bank and Vendor Transition Information
Important: Effective July 1, 2016, the bank and vendor changed for our Corporate EFT Program.
Specific information on EFT payment options
Effective July 1, 2016, our corporate EFT bank account is at Union Bank. We will begin mailing notices mid-June 2016 to ACH credit taxpayers that provide the new bank account and routing numbers. If you use the ACH credit method and did not receive the new banking information by July 1, 2016, call our e-Programs customer service at 916.845.4025.
If you try to initiate a payment to our old Citibank account on or after July 1, 2016, the payment will be returned to you. Consequently, your payment may arrive late and be subject to delinquency charges.
If you pay other California State Agencies by EFT, such as, the Board of Equalization, the California Department of Tax and Fee Administration or the Employment Development Department, make sure you do not use our bank account number for those agencies. Each agency has a separate bank account number.
Effective July 1, 2016, our vendor changed for processing corporate EFT payments. If you used the previous vendor's phone system, continue to call the same phone number (1.800.554.7500) to make your payments. If you used the previous vendor's website application to make your payments, you will need to create an online account on the new vendor's website at govone.com/PAYCAL.
If you are an existing customer, continue to use your current Security Code with the new vendor’s phone system and website. If you are a new customer, you will be prompted to change your temporary Security Code we mailed to you when you registered for the ACH Debit method.
All existing and new website customers must create an account on the new vendor's website. To create an account:
- Go to govone.com/PAYCAL.
- Select California Franchise Tax Board.
- From the Sign In Page, select Register under “First time user.”
- Enter your FTB Entity Identification Number and Security Code, then enter the requested information to complete your account registration.
If you no longer wish to use our vendor’s website or phone system, you can use Web Pay for Businesses on our website. You can register for a MyFTB account to use Web Pay, or use Web Pay without registering.
If you have any questions, contact e-Programs customer service at 916.845.4025 (not toll-free).
Other EFT information
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Last Updated: 12/11/2017