City Business Tax Program - Data Exchange - Frequently Asked Questions

  1. Passwords – How do I reset my password?
  2. Forbidden Message – When I try to upload my file, I get the message "Forbidden." Why do I get this message?
  3. City Business Tax Number – Where do I find this?
  4. Three-Digit Number Assigned by FTB – What is this?
  5. User ID – What is my User ID?
  6. SWIFT Receipts – How do I know if my file was accepted?
  7. Uploading Files – Why do I have trouble uploading my file?
  8. Downloading Files – Why do I have trouble downloading my file?
  9. Downloading Files – My file has disappeared. What do I do?
  10. File Name – What do I name my file?

 


 

  1. Passwords –How do I reset my password?

    Send an email to LocalGovtLiaison@ftb.ca.gov or call 916.845.6304. Passwords expire annually and can typically be reset within 24 hours after we receive a reset request.

  2. Forbidden Message – When I try to upload my file, I get the message “Forbidden.” Why do I get this message?

    You are probably trying to upload to the root directory. Instead, upload your file in the “ToFTB” folder.

  3. City Business Tax Number – Where do I find this?

    This number was included in the email sent from SWIFT Support when you created your SWIFT account. Your City Business Tax (CBT) Number is the same as your User ID and Log In Name. If you cannot locate it, email LocalGovtLiaison@ftb.ca.gov or call 916.845.6304.

  4. Three-Digit Number Assigned by FTB – What is this?

    This is the last three digits of your CBT Number or your User ID. The three-digit number is required in your record layout.

  5. User ID – What is my User ID?

    Your User ID is the same as your CBT Number. Your User ID begins with CBT and ends with the three-digit number we assigned. Use your User ID when logging in to SWIFT. User ID, Log In Name, and CBT number are terms that are used interchangeably.

  6. SWIFT Receipts – How do I know if my file was accepted?

    After transmission of your data file, SWIFT automatically uploads a receipt into your “FromFTB” mailbox. You may print this receipt for your records. If you don’t hear from us within 30 days, we accepted your submitted file.

  7. Uploading Files –Why do I have trouble uploading my file?

    Once you log in to SWIFT, make sure you are accessing the folder titled “ToFTB.”

  8. Downloading Files – Why do I have trouble downloading my file?

    When you log in to SWIFT, make sure you access the folder titled “FromFTB.” Once you access your file, make sure you “save as” as soon as the data appears on your screen. Files can only be accessed one time before they are deleted from your SWIFT account.

  9. Downloading Files – My file disappeared. What do I do?

    Once you access your file, it is deleted from your SWIFT account. It is important to remember to “save as” as soon as the data appears on your screen. If you need your file uploaded again, send an email to LocalGovtLiaison@ftb.ca.gov or call us at 916.845.6304.

  10. File Name – What do I name my file?

    Name your file with your CBT Number, process year, and date. For example: CBTXXXPY2011-6-15. This file name shows which city the file is from, the process year as 2011, and a transmission date of June 15.