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City/County Business Tax Program - Frequently Asked Questions

  1. Passwords – How do I reset my password?
  2. Forbidden Message – When I try to upload my file, I get the message "Forbidden." Why do I get this message?
  3. City/County Business Tax Number – Where do I find this?
  4. Three-Digit Number Assigned by FTB – What is this?
  5. User ID – What is my User ID?
  6. SWIFT Receipts – How do I know if my file was accepted?
  7. Uploading Files – Why do I have trouble uploading my file?
  8. Downloading Files – Why do I have trouble downloading my file?
  9. Downloading Files – My file has disappeared. What do I do?
  10. File Name – What do I name my file?

 


 

  1. Passwords –How do I reset my password?

    Send an email to LocalGovtLiaison@ftb.ca.gov or call 916.845.6304. Passwords expire annually and can typically be reset within 24 hours after we receive a reset request.

  2. Forbidden Message – When I try to upload my file, I get the message “Forbidden.” Why do I get this message?

    You are not uploading your file in the “ToFTB” folder.

  3. City/County Business Tax Number – Where do I find this?

    This number was included in the email sent from SWIFT Support when you created your SWIFT account. Your City/County Business Tax (CCBT) Number is the same as your Login Name. If you cannot locate it, email LocalGovtLiaison@ftb.ca.gov or call 916.845.6304.

  4. Three-Digit Number Assigned by FTB – What is this?

    This is the last three digits of your CCBT Number or your login name. The three-digit number is required in your record layout.

  5. User ID – What is my User ID?

    Your User ID is the same as your CCBT Number. Your User ID begins with CBT and ends with the three-digit number we assigned. Use your User ID when logging in to SWIFT.  Login Name, and CCBT number are terms we use interchangeably.

  6. SWIFT Receipts – How do I know if my file was accepted?

    After transmission of your data file, SWIFT automatically uploads a receipt into your “FromFTB” mailbox. Either print or save this receipt for your records. If you don’t hear from us within 30 days, we accepted your submitted file.

  7. Uploading Files –Why do I have trouble uploading my file?

    Once you log in to SWIFT, make sure you are accessing the folder titled “ToFTB.”

  8. Downloading Files – Why do I have trouble downloading my file?

    When you log in to SWIFT, make sure you access the folder titled “FromFTB”. Once you access your file, make sure you “save as” as soon as the data appears on your screen. You can only access files one time before they automatically delete from your SWIFT account.

  9. Downloading Files – My file disappeared. What do I do?

    Once you access your file, it automatically deletes from your SWIFT account when you exit the folder. It is important to remember to “save as” as soon as the data appears on your screen. If you need your file uploaded again, send an email to LocalGovtLiaison@ftb.ca.gov or call us at 916.845.6304.

  10. File Name – What do I name my file?

    Name your file with your CBT Number, process year, and date. For example: CBTXXXPY2016-6-15. This file name identifies which city/county the file is from, the process year as 2016, and a transmission date of June.

 

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