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Time Frames and Wait Times

All time frames are estimated.

Returns and Refunds

Normal processing times:

Individuals

e-file up to 2 weeks
Paper up to 4 weeks

Businesses

e-file up to 5 months
Paper up to 5 months

Haven’t received your refund?

Some tax returns need extra review for accuracy, completeness, and to protect taxpayers from fraud and identity theft. Returns that fall into this category can take longer.

You'll receive your refund, or a notice from us requesting additional information within:

Individuals

  • e-file 1 month
  • paper 2 month
Check your refund status

Businesses

  • e-file 5 months
  • paper 5 months

Amended Returns

  • Individuals: 4 months
  • Businesses: 6 months

Payments

Payments are processed by the bank immediately. However, your payment will take longer to post to your FTB account. Payment options.

Individuals

Web Pay up to 2 business days
Credit Card up to 6 business days
Mail up to 14 business days

Businesses

Web Pay up to 2 business days
Credit Card up to 6 business days
Mail up to 1 month

Last updated: June 26, 2017 16:26:44

Customer Service Hours

Open Today

Open weekdays 7 AM to 5 PM

Customer Service Line (800) 852-5711

approximately 35MM

Wait time unavailable

Rather than wait on hold, we can call you back.

Customer Service Line

longest wait Monday and Friday had the longest typical wait times. Tuesday, Wednesday and Thursday having the second, shortest wait times.

Typical wait times.

Tax Practitioner Hotline

approximately 18 min

Wait time unavailable

Open weekdays 8 AM - 5 PM.

If you're not a tax professional, you'll be transferred to the customer service line.

MyFTB Secure Chat

approximately 11min

Wait time unavailable

Log in and discuss your account.

General Chat

approximately5min

Wait time unavailable

Limited to general information only; we can’t discuss your account.

MyFTB Secure Message

Individuals up to 15 days
Businesses up to 15 days

Log in and send us an email.

Mail or Fax

Individuals up to 77 days
Businesses up to 77 days

Mailing addresses for tax returns and payments

24/7 Automated Support

(800) 338-0505

Refund status, payment status, balance due, earned income tax credit information, and forms & publications.

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