Skip to Main Content
State of California Franchise Tax Board

FTB Privacy Policy

Overview

The privacy and security of your personal information is of the utmost importance to us. We collect relevant personal information through lawful means to administer the California Revenue & Taxation Code (R&TC). We communicate the purpose for which the information will be used, at or prior to the time of collection. Any subsequent use will be consistent with the original purpose. We will not disclose your personal data without your consent, unless authorized by law. We use security technologies to protect all of your information from unauthorized viewing by either internal or external sources. Personal information refers to confidential taxpayer data, or other documentary material regardless of physical form or characteristic, received, owned, used, or produced by the Franchise Tax Board.

You have the right to know what types of information we gather and how we use it. You may review your information and bring any inaccuracies to our attention. Our policies regarding the personal information we collect and manage are governed by law, including the Information Practices Act (Civil Code Section 1798 – 1798.78), except as provided in R&TC Section 19570.

We are committed to protecting your privacy rights. To demonstrate our commitment, we adopted the Information Privacy Principles for Individuals based on the California Information Practices Act (IPA). These principles illustrate the policies we have established to protect your privacy.

We ensure that your information is protected whenever you visit our website. For more information on how we protect your privacy, please review the following links.

Cookies

Whenever you visit a website, a small piece of information called a cookie can be sent to your computer. The main purpose of a cookie is to identify and customize webpages for you.

We may place and subsequently retrieve cookies that identify you and your computer to our Internet site. Cookies do not contain personal or confidential information about you and will only be used to monitor activity on our website. We aggregate statistics from users who have these cookies.

Information we collect

Each time you visit our website, we automatically record the following information:

Information Definition
Date Date of visit.
Time Time of visit.
Client IP Address Your Internet Protocol Address – Your computer's address.
Server IP Address Internet Protocol Address of our web server – Our server's address.
Referrer Uniform Resource Locator (URL) of the web page that sent the requested file.
HTTP Hypertext Transfer Protocol – Software that runs the web.
HTTP Status Codes that indicate the condition of the request, report errors, and other necessary information; e.g., 404 Requested Page Not Found.
HTTP Request URL The address of the web page or file you requested.
Bytes Sent Amount of data you downloaded during your visit.
Bytes Received Amount of data you uploaded during your visit.
User Agent Name and version of your web browser or other software that requested information from us.
Protocol Version Version of HTTP used by your web browser.
Cookie A small text file, primarily used to customize webpages for the visitor We limit our use of cookies as stated above.

Information we collect for specific requests

We need the information listed below to respond to your request:

Request Type and Purpose of Information Collected
Registration for Events and Workshops We use your name, address, and email address to contact you about services on our website.
Conference Material Orders We use your name, address, and email address to process your order or contact you if we have a problem processing your order.
Subscriptions (e.g., Tax News and e-file News) We use your email address to send your subscription materials. If you provide us your ZIP Code, we can send you information specific to your area. You may subscribe or unsubscribe at any time.
Email (e.g., Webmaster, Non-confidential tax questions) We use your name, email address, and phone number to respond to your request.
e-Services To use our interactive online services, you will need to provide personal information for authentication purposes. This information may include, but is not limited to:
  • Your social security, business identification, or tax professional identification number.
  • Information from a previously filed California tax return, as originally filed.
  • Your contact information, such as your last name, address, telephone number, and email address.

What we do with the information collected

We use the information gathered to help us improve our website and to process your requests. We do not sell your information or distribute it to anyone outside of the Franchise Tax Board, unless required by law or necessary to process your online transaction. We may be required to comply with subpoenas and government orders, and provide information to the extent permissible by law.

Protecting your privacy

We use security technologies to protect all of your information on our entire website from unauthorized viewing or corruption, by either internal or external sources. Using Transport Layer Security (TLS)/Secure Socket Layers (SSL) encryption on all web pages makes our website more secure. To help you conduct business with us safely and privately, we require that you use a browser that supports TLS SSL (version 3.0), or higher. We label any "non secure" forms and explain that you should not use them to send confidential information.

There are things you can do to protect your privacy. Be sure to update your browser and operating system regularly. For more information on how you can protect your privacy, visit the Privacy Enforcement and Protection page on the Office of the Attorney General website.

Any information we acquire, including information collected on our website, may be released if requested as stated in the Information Practices Act of 1977 (see Civil Code Section 1798).

Electronically collected personal information is exempt from disclosure when requested under the California Public Records Act (see Government Code Section 6250).

Information Practices Act – Civil Code Sections 1798-1798.78

Title 1.8 Personal Data
Chapter 1 Information Practices Act of 1977
Article 1 General Provisions and Legislative Findings 1798-1798.1
Article 2 Definitions 1798.3
Article 5 Agency Requirements 1798.14-1798.23
Article 6 Conditions of Disclosure 1798.24-1798.24b
Article 7 Accounting of Disclosures 1798.25-1798.29
Article 8 Access to Records and Administrative Remedies 1798.30-1798.44
Article 9 Civil Remedies 1798.45-1798.53
Article 10 Penalties 1798.55-1798.57
Article 11 Miscellaneous Provisions 1798.60-1798.69
Article 12 Construction with Other Laws 1798.70-1798.78

Revenue and Taxation Code Section 19570

This R&TC section states that the provisions of Civil Code Sections 1798.35-1798.37 and 1798.45-1798.53 do not apply to the determination of the existence or amount of any person’s liability for:

  • Tax
  • Penalty
  • Interest
  • Fine
  • Forfeiture
  • Any other imposition or offense

under R&TC Parts:

  • 10 (Personal Income Tax Law)
  • 10.2 (Administration – Franchise and Income Tax)
  • 11 (Corporation Tax Law)

Links to other websites

Our website includes links to other websites. We provide these links as a convenience. Additionally, we receive tax returns filed online through third parties and we use a third party to process credit card payments. Please read the privacy policy of any website that collects your personal information. These websites and their privacy policies are not under our control.

Notification of changes

We may revise our privacy policy. We will prominently post any revision on our website 30 days before implementation.

If you have any questions or concerns about this policy

Contact our Privacy and Disclosure Officer.

Mail

Franchise Tax Board
Disclosure Office MS A181
PO Box 1468
Sacramento CA 95812-1468

Phone

916.845.3226

Chat with an FTB Representative