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State of California Franchise Tax Board

Franchise Tax Board Changes Call Center Hours

Sacramento – The Franchise Tax Board (FTB) today announced that effective Monday, August 3, it will change its call center hours of operation to 8 a.m. to 5 p.m., Monday through Friday, except for state holidays.

Currently, general taxpayer assistance phones lines are open from 7 a.m. to 6 p.m. The change stems from budget constraints.

Taxpayers with general questions can call FTB at 800.852.5711. FTB responds to more than 2.6 million taxpayer calls per year. Taxpayers can also access FTB's website for state tax information, forms, e-services, and answers to frequently asked tax questions at ftb.ca.gov.

For more information on other taxes and fees in California, visit www.taxes.ca.gov.

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