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Interactive Voice Response (IVR) Installment Agreement

Purpose of bulletin

To inform staff beginning March 12, 2012, taxpayers will be able to request an installment agreement through the Interactive Voice Response (IVR) system.


The Interactive Voice Response (IVR) Installment Agreement (I/A) will provide an enhanced IVR application to support installment agreement requests for taxpayers.

Taxpayers who call will have their eligibility verified during the IVR I/A process and ineligible taxpayers will be routed to an agent. This service will be available during normal business hours, evenings, and weekends. After hours, ineligible taxpayers will be advised to call back during normal business hours.

Taxpayer inquiries

For information regarding IVR I/A, go to, and search for installment agreement request.

  • Taxpayers can call us at 800.689.4776, weekdays, 8 5 p.m., except state holidays.
  • Fax: 916.845.0993
  • Mail: Franchise Tax Board, PO Box 2952, Sacramento CA 95812-2952

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