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Live Chat - Collections


We are experiencing technical issues which may impact services online and over the phone.

Thank you for your patience as we work to restore full services as soon as possible.

Ask an FTB representative general collection questions regarding personal income tax or get help with our website.

Have a specific account question?

  • Go to MyFTB , and use our Secure Chat.
  • Call 800.689.4776, (916.845.7044 from outside the U.S.).
  • Go to the Contact Us page for more options.

To assure quality service your chat may be monitored or recorded.

Hours of operation

8 a.m. to 5 p.m. weekdays, except state holidays. Hours are subject to change.

Important information

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Do not include personal information in your live chat conversation such as social security numbers and bank account numbers.

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If you have any issues or technical problems, contact that site for assistance.

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Si tiene algún problema en general o técnico, comuníquese con ese sitio para obtener asistencia.