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State of California Franchise Tax Board

Live Chat - Collections

Our Live Chat service is experiencing intermittent technical difficulties. If your Live Chat is disconnected, please try again or consider one of our self-service options. We apologize for any inconvenience.

Ask an FTB representative general collection questions regarding personal income tax or get help with our website.

Have a specific account question?

  • Go to MyFTB Login | Register, and use our Secure Chat.
  • Call 800.689.4776, (916.845.7044 from outside the U.S.).
  • Go to the Contact Us page for more options.

To assure quality service your chat may be monitored or recorded.

Hours of operation

8 a.m. to 5 p.m. weekdays, except state holidays. Hours are subject to change.

Important information

Be secure

Do not include personal information in your live chat conversation such as social security numbers and bank account numbers.

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Chat with an FTB Representative