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State of California Franchise Tax Board

Live Chat - Collections

Ask an FTB representative general collection questions regarding personal income tax or get help with our website.

For specific account questions, call us toll-free at 800.689.4776, 916.845.7044 from outside the U.S. (not toll-free), or refer to the contact us page.

To assure quality service your chat may be monitored or recorded.

Hours of operation

8 a.m. to 5 p.m. weekdays, except state holidays. Hours are subject to change.

Important information

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Do not include personal information in your live chat conversation such as social security numbers and bank account numbers.

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Chat with an FTB Representative