Live Chat - Collections

Ask an FTB representative general collection questions regarding personal income tax or get help with our website.

For specific account questions, call us toll-free at 800.689.4776, 916.845.7044 from outside the U.S. (not toll-free), or refer to the contact us page.

To assure quality service your chat may be monitored or recorded.

Hours of operation

8 a.m. to 5 p.m. weekdays, except state holidays. Hours are subject to change.

Important information

Be secure

Do not include personal information in your live chat conversation such as social security numbers and bank account numbers.

Web browsers

Make sure you use web browsers we support.

Pop-up windows

This service uses pop-up windows. You may need to disable pop-up window blocking in order to use it.