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State of California Franchise Tax Board

Live Chat

Our Live Chat service is experiencing intermittent technical difficulties. If your Live Chat is disconnected, please try again or consider one of our self-service options. We apologize for any inconvenience.

Select Live Chat to ask general questions regarding personal and business income tax or get help with our website.

If you have specific questions about your account:

  • Login to MyFTB and use Secure Chat.
  • Call us:
    • 800.852.5711
    • 916.845.6500 outside the U.S.
    • 800.822.6268 TTY/TDD

To assure quality service, your chat may be monitored or recorded.

Business hours

7 a.m. to 5 p.m. weekdays, except state holidays. Hours are subject to change.

Important information

Be secure

Do not include personal information such as social security numbers, business identification numbers, and bank account numbers in your live chat conversation.

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Pop-up windows

This service uses pop-up windows. You may need to disable pop-up window blocking in order to use it.

Chat with an FTB Representative