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Secure Web Internet File Transmission Service
(SWIFT) Transmitter User Guide

Overview

SWIFT is the secure file transfer system all external customers use for submitting confidential information to FTB via the Internet. SWIFT uses Axway’s Secure Transport software. Transmitters should use SWIFT for all Internet file transfers. This guide contains the information your business will need to:

  • Successfully transmit data through our SWIFT system
  • Request an account to use SWIFT
  • Transmit files to or receive files from FTB

Browsers and Transfer Clients

Browsers

  • Microsoft Internet Explorer 11 (Compatibility View is not supported)
  • Microsoft Edge - latest version
  • Mozilla Firefox - latest version
  • Apple Safari - latest version
  • Google Chrome - latest version

Software for file exchange

SecureTransport complies with the applicable standards for the protocols it supports. You can expect all client and server software that complies with following standards to operate correctly with SecureTransport:

  • FTP transfers - RFC 959, RFC 2228, RFC 2389, RFC 2428, RFC 2640, RFC 4217, MD5 Command Extensions, and MFxx Command Extensions
  • HTTP transfers - Any of the supported browsers can be used to transfer files over HTTP to SecureTransport
  • SFTP transfers - RFC 4251, RFC 4252, RFC 4253, RFC 4254, Draft RFC - Secure Shell File Transfer Protocol, and Draft RFC - SSH File Transfer Protocol draft-ietf-secsh-filexfer-04.txt
List of certified software for file exchange
Software Versions Certification Details
Axway Gateway 6.16 FTP(S), SSH
Axway SecureClient 6.1, 6.2, 6.3 FTP(S), SSH, HTTP(S)
Axway SecureTransport 5.0, 5.2.1, 5.3.0, 5.3.1, 5.3.3, 5.3.5, 5.3.6 FTP(S), SSH, HTTP(S)
cURL 7.52.1 FTP(S), SSH
CuteFTP Professional 9.0.5 (Windows) FTP(S)
FileZilla Client 3.24.0 FTP(S), SSH
GlobalSCAPE EFT Server 7.3.2 FTP(S), SSH
IBM Mainframe FTP(S) 12 FTP
Ipswitch WS_FTP 12.5 FTP(S)
LFTP 4.7.5 FTP(S)
OpenSSH 7.4 SSH - server initiated transfers
Oracle Solaris 10 FTP Server 10 FTP
PSCP 0.68 SSH
PSFTP (PuTTY SFTP) 0.68 SSH
SmartFTP Client 9.0 FTP(S)
Tectia Server 6.4 SSH - server initiated transfers
Tectia SSH Client 6.4.14 SSH
VanDyke SecureFX 8.0.3 SSH
WGET 1.19 FTP(S), HTTP(S)
WinSCP 5.9.4 SSH

Note: Browsers connecting to SWIFT must have cookies and JavaScript enabled.

SWIFT Login Name and Password

  1. Contact your FTB representative to request a SWIFT login name and password.
  2. We send your SWIFT login name and temporary password to the business email address of the primary contact in two separate messages (see examples shown below).
  3. Change your password the first time you access the SWIFT system.

Example of the Email with your Login Name

STATE OF CALIFORNIA
FRANCHISE TAX BOARD
PO Box 1468
Sacramento CA 95812-1468

Secure Web Internet File Transfer (SWIFT) Registration Confirmation

Effective Date: MM/DD/YYYY
FTB Contact: email address

Thank you for registering to use FTB’s Secure Web Internet File Transfer (SWIFT) system. To access SWIFT, you will need a login Name and Password.

This is your login Name: XXXXXXXX

Print this message and retain for your records.

You will receive another email providing you with a temporary password that will be used with the above login Name to access the SWIFT system the first time.

If you have questions or need assistance, please call or email your FTB contact or SWIFT Technical Support.

Example of the Email with your Password

STATE OF CALIFORNIA
FRANCHISE TAX BOARD
PO Box 1468
Sacramento CA 95812-1468

Secure Web Internet File Transfer (SWIFT) Password Confirmation

Effective Date: MM/DD/YYYY
FTB Contact: email address

We have established your Secure Web Internet File Transfer (SWIFT) account. Your temporary Password is:

XXXXXXXX

Use this Password and the login Name provided in the previous email to access the SWIFT System.

The first time you access the SWIFT system you must create your personal password. The SWIFT system will provide you with screen prompts.

The password you select must:

  • Not be the same as your previous 24 passwords
  • Not be similar to your current password
  • Not be similar to your login name
  • Not be similar to commonly used passwords
  • Contain a numeric character in position 1 to 8
  • Not contain a special character in position 1
  • Contain at least 3 of these character types:
    • Upper alpha
    • Lower alpha
    • Special character
  • Contain between 8 and 32 characters
  • Not contain more than two sets of repeating characters

Your password must be changed annually. You can also change it prior to expiration by using the Password Change feature within the SWIFT system.

To access SWIFT:

Connect via the Web at: https://swift.ftb.ca.gov Connect via FTPS by entering ftps://swift.ftb.ca.gov in your FTPS client (e.g. SmartFTP Client 3.0).

If you have questions or need assistance, please call or email your FTB contact.

URL Names

  1. FTB accepts HTTPS, FTPS, and SFTP protocols.
    • Connect via the Web at: https://SWIFT.ftb.ca.gov
    • Connect via FTP by entering ftps://SWIFT.ftb.ca.gov in your FTPS client (e.g. SmartFTP Client 3.0).

      Note: If you use the FTPS protocol with your business firewall, use the passive port range 1024 – 2023 for outbound connections. Also use FTPS control port 21.

  2. FTB prohibits using file types with the following extensions: .wav; .mov; .iso; .ai; .avi; .mpeg; .mpg; .scr; .vbs; .exe; .com; .dll; .bat; .pif; .cpl

Logging In

After you access the appropriate URL, the SWIFT Login Screen will appear (see sample below). The first time you access the SWIFT system, use the user name and password previously provided.

SWIFT login screen for external users to access their SWIFT account.

SWIFT Main Screen

  1. After entering the user name and password, the SWIFT main screen will appear (see sample below).
  2. This screen displays your subscription folders.
  3.  

    Once users login to their SWIFT account they will see the ToFTB and From FTB subscriptions folders.
  4. To navigate, select the folder desired from the options presented in the left navigation pane.
  5.  

    To transfer file(s) to the Franchise Tax Board users will select the ToFTB folder. Users who need to download file(s) from the Franchise Tax Board will select the FromFTB folder.

     

  6. To logout, click the down arrow to the right of your username in the right corner of the screen. Select the logout option from the dropdown menu.
  7.  

    Once users have completed their file transfer they will need to logout of their SWIFT account.
  8. To upload files, select the ToFTB folder.
    • The Upload button allows you to browse your computer and select files for upload.
    • You may also click and drag a file from your system into the folder.

 

    After selecting the ToFTB folder users will click on upload to browse to the file(s) they want to transfer.
  1. You may also choose the transfer mode for uploading your files. If you wish to change your transfer mode you must update your transfer preferences.  You can do so by clicking the down arrow to the right of your username in the right corner of the screen. Select the Preferences option from the dropdown menu. This will populate an additional menu. From this menu select the down arrow to the right of the Transfer mode box. This will allow you to toggle your preference between Binary and ASCII Text (.zip file).

    Users can change the transfer mode prior to uploading their file(s).

Submitting a Transmission File

  1. From the SWIFT main screen:
    • Access your preferences to verify that the transfer mode is set appropriately.
    • Select the ToFTB folder.
    • Select Upload to view the files on your computer.

Users will select the upload to view file(s) from their computer that they want to upload.

  • Select the file to be uploaded and click "Open" to upload your file.

 

    After selecting the file(s) you want to upload click on Open.
  • You may also upload multiple files simultaneously. After selecting the Upload button and navigating to the folder of your choice, on your system, you can select multiple files by either:
    • Selecting a range of files:

Users are able to select multiple files to be uploaded.

    • Selecting individual files

Users are able to select individual files to be uploaded.

  • After successfully uploading a file, 3 options remain:
    • Transmit another file.
    • Retrieve files.
    • Logout.

      Note: Uploading the file finishes the process. If you have transmitted a file in error, contact your FTB representative or SWIFT Technical Support.

Retrieving Files

  1. From the SWIFT main screen, click the FromFTB subscription folder.
    • Find the file you wish to retrieve from the list and “right-click” on the file name. A drop down menu will appear.
    • Select Download to download the file.
      • You can also download the file by click directly on the filename.
    • Select Delete to delete the file.

Users who need to retrieve files will need to select the FromFTB subscription folder from the SWIFT main screen.

  1. All downloaded files are deleted from your SWIFT folder immediately upon download.
  2. Always click the "Logout" link in the upper right corner before leaving the application and closing your browser.

Users should always logout before leaving the application and closing their browser.

Note: For full security assurance you should completely shut down your browser after logging out.

Password Problems

Password expired

FTB security regulations require you to change your password annually. The SWIFT system will not prompt you when you password has expired. Passwords are good for one year and the system will allow you to reset your password within that timeframe. Contact your FTB representative if your password expires.

Login error

You typed your user name or password incorrectly. If you re-enter the information and continue to receive this error, contact your FTB representative or SWIFT Technical Support for assistance.

Forgot password

Contact your FTB representative or SWIFT Technical Support.

System Maintenance Schedule

We reserve Tuesday mornings from 5 a.m. to 7 a.m. for scheduled system maintenance.  We plan to consolidate all non-critical maintenance activity into this window.  If you receive a transmission error during this time, please try again after 7 a.m.

Contact Information

Program Contact Information
City Business Tax FTBCCBT@ftb.ca.gov
Court-Ordered Debt CODHelpDesk@ftb.ca.gov
Financial Institution Record Match (FIRM) FIRMHelp@ftb.ca.gov
Individual, Business, and Fiduciary Income Tax e-file e-file@ftb.ca.gov
Information Returns (Forms 1098, 1099 series, 5498 & W-2G) IRPHelp@ftb.ca.gov
Interagency Intercept (IIC) IICGroup@ftb.ca.gov
Resident, Nonresident, and Real Estate Withholding (Forms 592, 592-F, and 593) WSCS.SWIFT@ftb.ca.gov
Subforms Substituteforms@ftb.ca.gov
Tax Exempt Bond Interest (Request Forms 4800 and 4800A) BONDINTSWIFT@ftb.ca.gov

If you have any questions or problems using the SWIFT system, contact your FTB representative or SWIFT Technical Support.

(Updated: 08/14/2018)

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Last Updated: 08.15.2018

 

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