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State of California Franchise Tax Board

Secure Web Internet File Transmission Service
(SWIFT) Transmitter User Guide

Overview

SWIFT is the secure file transfer system all external customers use for submitting confidential information to FTB via the Internet. SWIFT uses Axway’s Secure Transport software. Transmitters should use SWIFT for all Internet file transfers. This guide contains the information your business will need to:

  • Successfully transmit data through our SWIFT system
  • Request an account to use SWIFT
  • Transmit files to or receive files from FTB

Browsers and Transfer Clients

There are four ways you can access SWIFT.

Software type Axway’s supported software versions

FTPS

  • cURL 7.19 to 7.22
  • CuteFTP Professional 8.3.2 to 9.0.5
  • IglooFTP PRO 3.9
  • Ipswitch WS_FTP 12.2, 12.3
  • LFTP 3.7 to 4.3.2
  • SmartFTP Client 3.0, 4.0
  • FileZilla 3.5.x

HTTPS

  • Apple Safari 5.x, 6.x on OS X only
  • cURL 7.19 to 7.22
  • Google Chrome 33.x or later
  • Microsoft Internet Explorer 8, 9, 10, 11 (Compatibility View is not supported)
  • Mozilla Firefox 24.x or later

SSH

  • cURL 7.19 to 7.22
  • FileZilla 3.5.x
  • PSCP 0.60
  • PSFTP 0.60
  • Tectia Client 6.1, 6.2
  • VanDyke SecureFX 6.6.1 to 6.7
  • WinSCP 4.2.9 to 4.3.5
Custom built client A client written in any language that supports FTPS or HTTPS should be supported by Axway Secure Transport software
Secure Transport Client or Rich Internet Client Transmitter must purchase directly from Axway, for more information go to www.Axway.com.

Note: Browsers connecting to SWIFT must have cookies and JavaScript enabled.

SWIFT Login Name and Password

  1. Contact your FTB representative to request a SWIFT login name and password.
  2. We send your SWIFT login name and temporary password to the business email address of the primary contact in two separate messages (see examples shown below).
  3. Change your password the first time you access the SWIFT system.

Example of the Email with your Login Name

STATE OF CALIFORNIA
FRANCHISE TAX BOARD
PO Box 1468
Sacramento CA 95812-1468

Secure Web Internet File Transfer (SWIFT) Registration Confirmation

Effective Date: MM/DD/YYYY 
FTB Contact: email address

Thank you for registering to use FTB’s Secure Web Internet File Transfer (SWIFT) system. To access SWIFT, you will need a login Name and Password.

This is your login Name: XXXXXXXX

Print this message and retain for your records.

You will receive another email providing you with a temporary password that will be used with the above login Name to access the SWIFT system the first time.

If you have questions or need assistance, please call or email your FTB contact or SWIFT Technical Support.

Example of the Email with your Password

STATE OF CALIFORNIA
FRANCHISE TAX BOARD
PO Box 1468
Sacramento CA 95812-1468

Secure Web Internet File Transfer (SWIFT) Password Confirmation

Effective Date: MM/DD/YYYY
FTB Contact: email address

We have established your Secure Web Internet File Transfer (SWIFT) account. Your temporary Password is:

XXXXXXXX

Use this Password and the login Name provided in the previous email to access the SWIFT System.

The first time you access the SWIFT system you must create your personal password. The SWIFT system will provide you with screen prompts.

The password you select must be 8 – 14 characters and:

  • Contain at least one alpha character.
  • Contain at least one numeric character.
  • Contain at least 1 special character: !@#$%^&*+=\?.
  • Not contain a special character in position 1.
  • Not be the same as your previous 6 passwords.
  • Not be similar to your current password.
  • Not be similar to your login name.
  • Not be similar to commonly used passwords

Your password must be changed annually. You can also change it prior to expiration by using the Password Change feature within the SWIFT system.

To access SWIFT:

  • Connect via the Web at: https://swift.ftb.ca.gov
  • Connect via FTPS by entering ftps://swift.ftb.ca.gov in your FTPS client (e.g. SmartFTP Client 3.0). 

If you have questions or need assistance, please call or email your FTB contact.

URL Names

  1. FTB accepts HTTPS, FTPS, and SFTP protocols.
    • Connect via the Web at: https://SWIFT.ftb.ca.gov
    • Connect via FTP by entering ftps://SWIFT.ftb.ca.gov in your FTPS client (e.g. SmartFTP Client 3.0).

      Note: If you use the FTPS protocol with your business firewall, use the passive port range 1024 – 2023 for outbound connections. Also use FTPS control port 21.

  2. FTB prohibits using file types with the following extensions: .wav; .mov; .iso; .ai; .avi; .mpeg; .mpg; .scr; .vbs; .exe; .com; .dll; .bat; .pif; .cpl

Logging In

  1. After you access the appropriate URL, the SWIFT Login Screen will appear (see sample below).
  2. The first time you access the SWIFT system, use the user name and password previously provided. Next, a prompt appears for you to change this password to a self-selected one.
  3. After changing your password, you must log back in.
  4. For all subsequent logins, use the user name we provided and the password you selected.

    Swift Login screen

SWIFT Main Screen

  1. After entering the user name and password, the SWIFT main screen will appear (see sample below).
  2. This screen displays your subscription folders.

    Swift main screen

  3. To navigate, click the top left folder icon.
  4. To logout, click the top right button.
  5. To upload files, select the ToFTB folder.
    • The Browse button allows you to browse your computer and select files for upload.
    • The Upload File button initiates the upload from your computer.
  6. The Set ASCII button allows you to change the transfer mode from binary to ASCII and back.
    • By default the type is set to binary (.txt file).

      Note: The “Set ASCII” (.zip file) and “Set Binary” (.txt file) button: Command button that toggles between ASCII and binary transfer mode.

  7. To change password: Click the change password button.
  8. Find your folders: See center screen under "Files".
    • ToFTB – Submit transmission files.
    • From FTB – Retrieve FTB files.

Submitting a Transmission File

  1. From the SWIFT main screen:
    • Verify the “Set ASCII” (.zip file) and “Set Binary” (.txt file) button is set appropriately.
    • Select the ToFTB folder.
    • Select "Browse" to view the files on your computer.

      Swift submit file screen

    • Select the file to be uploaded and click "Open".

      Swift open file

    • Click the "Upload File" button

      Swift upload file screen

    • The screen below shows an example of a ToFTB subscription folder containing an uploaded file.

      To FTB subscription folder

  2. After successfully uploading a file, 3 options remain:
    • Transmit another file.
    • Retrieve files.
    • Logout.

      Note: Uploading the file finishes the process. If you have transmitted a file in error, contact your FTB representative or SWIFT Technical Support.

Retrieving Files

  1. From the SWIFT main screen, click the FromFTB subscription folder.
    • Find the file you wish to retrieve from the list under "Files".
    • Click "File Options" to the right of the file name.
    • Select "Text Plain" to download the file.

      From FTB screen

  2. To delete a file without downloading or viewing it, click "File Options" and select "Delete" option.
  3. Upon logout, SWIFT automatically deletes all viewed files from your “FromFTB” folder.
  4. Always click the "Logout" link in the upper right corner before closing your browser.

    Note: For full security assurance you should completely shut down your browser after logging out.

Changing Your Password

  1. The first time you access SWIFT, you will be required to change your password from the temporary one to a self-selected password.
  2. FTB security regulations require you to change your password annually. The SWIFT system will not prompt you when you password has expired. Passwords are good for one year and the system will allow you to reset your password within that timeframe. If your password expires, contact your FTB representative to have the password reset for you.
  3. To change your password simply click the "Change Password" button on the main SWIFT screen.
  4. Always log back in after changing your password.

    Swift password screen

Password Problems

Password expired

FTB security regulations require you to change your password annually. The SWIFT system will not prompt you when you password has expired. Passwords are good for one year and the system will allow you to reset your password within that timeframe. Contact your FTB representative if your password expires.

Login error

You typed your user name or password incorrectly. If you re-enter the information and continue to receive this error, contact your FTB representative or SWIFT Technical Support for assistance.

Forgot password

Contact your FTB representative or SWIFT Technical Support.

Contact Information

Program Contact Information
City Business Tax LocalGovtLiaison@ftb.ca.gov
Court-Ordered Debt CODHelp@ftb.ca.gov
Financial Institution Data Match (FIDM) FIDMHelp@ftb.ca.gov
Financial Institution Record Match (FIRM) FIRMHelp@ftb.ca.gov
Individual, Business, and Fiduciary Income Tax e-file e-file@ftb.ca.gov
Information Returns (Forms 1098, 1099 series, 5498 & W-2G) IRPHelp@ftb.ca.gov
Interagency Intercept (IIC) IICGroup@ftb.ca.gov
Resident, Nonresident, and Real Estate Withholding (Forms 592, 592-F, and 593) WSCS, SWIFT@ftb.ca.gov
Subforms Substituteforms@ftb.ca.gov
Tax Exempt Bond Interest (Request Forms 4800 and 4800A) BONDINTSWIFT@ftb.ca.gov

If you have any questions or problems using the SWIFT system, contact your FTB representative or SWIFT Technical Support.

(Updated: 05/08/2015)

Chat with an FTB Representative