Chat with an FTB Representative

Return Information Notice - Frequently Asked Questions

  1. Why was I sent a Return Information Notice or Notice of Tax Change?
  2. What do I do if I disagree with the adjustments made?
  3. I got a letter saying you sent my refund to another agency. Why?

  1. Why was I sent a Return Information Notice or Notice of Tax Change?

    We sent you a Return Information Notice or Notice of Tax Change to notify you of any of the following:

    • Adjustments we made to your income tax return.
    • Application of credits to prior year liabilities.
    • Unclaimed credits on your account.
    • Discrepancies between the estimated tax payments claimed on your return and the payments we have credited to your account.
  2. What do I do if I disagree with the adjustments made?

    If you disagree with or do not understand our adjustments, you should do the following:

    • Review your tax return and supporting documents.
    • Compare the amounts shown on your records to those shown on the notice.
    • Carefully read our explanation for the changes we made.
    • If you still disagree, please contact us to resolve your account.

    Have a copy of your tax return and supporting documents on hand when you call. If you mail us a letter, please include a copy of the notice, supporting documents, your name, mailing address, social security number, and daytime telephone number.

  3. I got a letter saying you sent my refund to another agency. Why?

    An outside agency notified us that you owe money for child support or a college loan, or to a county or state agency. The Government Code allows us to send your tax refund to these other agencies when you have a balance due to them.

    Our notice shows the amount of your refund we sent to the other agency and the name, address and telephone number of that agency. Contact them if you feel the amount sent was incorrect. The Franchise Tax Board cannot provide additional information to resolve the problem. If the requesting agency did not claim all of your refund, we will send you the remaining credit balance.

    Please allow three to four months for that agency to apply the money to your account.

General Information