Facing high call, chat volumes, many questions about withholding
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The number of calls to FTB's call centers, as well as its LiveChat program, has spiked in recent weeks. We also saw a corresponding increase in district office foot traffic.
During the same time, the department has collected and investigated a number of complaints about withholding adjustment notices. To accommodate taxpayers with questions, FTB is allowing two additional weeks for taxpayers to respond to the notices. No action (including collections) will be taken during that time.
We apologize for any inconvenience this has caused, and we are taking steps to reduce wait times for our customer service channels.
We have identified a population of taxpayers whose returns were affected by late withholding reports from employers. Some wage and retirement withholding data was not provided to the State of California before FTB processed and validated the associated taxpayers' returns.
To remedy this, FTB is re-validating those returns to allow the original withholding amounts claimed. Impacted taxpayers will receive a notice of this action, which will go in the mail by Monday, June 13.
A sample copy of the letter is available at https://www.ftb.ca.gov/current/sampleA.pdf.
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